前台/行政楼层接待 Guest Service Agent(储备)

Duties And Responsibilities
岗位职责
1.Takes care of all the guest’s needs and request. Shall be professional, courteous, highly personalized, discreet and welcoming. Shall assist the guest throughout the stay and act as a “personal assistant’ to the guests. Should be pro-active, be one step ahead of the guest. Should be the primary liaison between the guest and all other hotel services, and ensures that all guest requests are properly and consistently delivered.
尽力满足客人的任何需求。具有专业技能，礼貌，高度的负责心，办事认真。在客人住店期间充当客人的“私人助理”。积极主动为客人服务，是客人需要任何酒店服务的第一联络人，保证客人的任何合理需求能够得到满足。
2.Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
保持高标准的服务意识为客人提供优质服务，向客人推销酒店的设施设备。
3.Take the responsibility as personal butler and service for the VIP guest, including but not limited the tasks as below为贵宾客人履行以下职责（包含但不仅限于）
1) Greeting and check-in迎接客人并为客人办理入住手续
2) Introduce the features of the suites，facilities and Butler services为客人介绍房间及酒店设施及服务
3) Assistant for the luggage arrangement帮客人安排行李服务
4) Food & Beverage delivery递送食品和饮料
5) Welcome drinks delivery欢迎饮品服务
6) Expected arrival set up: Such as fruit, flower, wine, birthday cake, welcome letter and amenities, etc.客人礼品的布置， 例如： 水果篮， 葡萄酒， 生日蛋糕，欢迎信及礼物等。
7) Special requirement delivery daily解决每日特殊事件
8) Guest preference compiling收集整理客人喜好
4.Carry out other tasks as directed by your supervisors
落实所有上级下达的其他任务
岗位要求：
1.具有酒店管理、旅游管理相关专业的大专学历
2.具有半年以上国际联号酒店对客服务经验
3.具备基本英语口语交流能力和书面沟通能力
4.积极主动，认真负责