Events Operations Captain 会务营运领班

Mandarin Oriental Pudong, Shanghai is looking for an Events Operations Captain to join our Food& Beverage Service team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design.
About the job
Based at the Mandarin Oriental Pudong, Shanghai within the Food & Beverage Service Department, The Events Operations Captain reports to the Director of Events Operations.
As Events Operations Captain will be responsible for the following duties:
The Banquet Captain is responsible for, but not limited to, the overall management on Banquet. To provide back up for the Manager and offer support in ensuring that the highest standards of service are offered to our guests.
As Events Operations Captain we expect from you:
Have a minimum of 1 year experience in related food and beverage establishmentHave a keen interest in food and the culinary ambitions of the establishment.Willing to work a flexible schedule and holidays.Work in a safe, prudent and organized mannerHave an in-depth knowledge of food and preparationHave a good knowledge of wine and beveragesBe able to relate to all levels of guests and managementHave the ability to handle multiple tasks at one timeHave excellent communication and organization skillsBe able to consistently delight and satisfy our guestHave the ability to handle guest requests in a detailed mannerReading, writing and oral proficiency in the English and local languageProfessional appearance and demeanor at all timesHave mathematical skills, computer software aptitude (as required) and some hotel operationknowledgeBe aware and adhere to key MOHG competencies:Delighting our clientsWorking together as ColleaguesPromoting a Climate of EnthusiasmBeing the BestDelivering Shareholder ValuePlaying by the rulesActing with responsibility
Our commitment to you
Learning& Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay.When you work as hard as our colleagues do, it’s important to take time off. Asa member of the #MOfamily, you can stay with us wherever you go in the world.The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.Heath &Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally (after working for6 months, you can enjoy supplementary commercial medical insurance).Competitivesalary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independent washing machine and refrigerator, free high-speed Wi Fi, free gym and shuttlebus.Delicious work buffet meals &various team building activities.Support the internal talent transfer plan of the group worldwide.
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