Floor Manager(Floor Supervisor) 楼层经理（楼层主管）

Mandarin Oriental Pudong, Shanghai is looking for a FloorManager to join our Housekeepingteam.
Are you a master of craft? Do youthrive in a team that succeeds together, demonstrating integrity and respectwhile acting responsibly? Do you embrace a growth mindset? We invite you tobecome a fan of the exceptional.
Mandarin Oriental Hotel Group is theaward-winning owner and operator of some of the most luxurious hotels, resortsand residences located in prime destinations around the world, with a strongdevelopment pipeline. Increasingly recognised for creating some of the world’smost sought-after properties, the Group provides legendary service inspired byAsian heritage whilst representing the very cutting-edge of luxury experiences.
MandarinOriental Pudong, Shanghai is afive-star luxury hotel which located on the banksof the Huangpu River. In the heart of Pudong’sfinancial district, we offer the perfect combination of style, comfort, andworld-class service. We pride ourselves on our innovative restaurants, serenespa and contemporary design.
Aboutthe job
Based atthe Mandarin Oriental Pudong, Shanghai within the Housekeeping Department, The FloorManager reports to the ExecutiveHousekeeper.
As FloorManager you will be responsible forthe following duties:
The Floor Manager (FloorSupervisor) manages all aspect of their assigned area. They will manage allguest requests and ensure cleanliness of all guest rooms and public areas.
As FloorManager we expect from you:
University Graduate
Good knowledge in Hotel Management.
Experience in Customer service
Experience in people management
Self confident and in control when under pressure
Able to converse with ease with multinational guests
Takes corrective action and follow-up
Good level of spoken English and Mandarin
Ourcommitment to you
Learning& Development. Your success is our success. We craft unique learning anddevelopment programmes for various stages in your career so that you grow,continuously.
MOstay.When you work as hard as our colleagues do, it’s important to take time off. Asa member of the #MOfamily, you can stay with us wherever you go in the world.The MOstay programme offers complimentary nights and additionally attractiverates on rooms for you and your loved ones.
Heath &Colleague Wellness. Finding the right work-life balance is important. Yourwellbeing matters to us. A variety of health benefits and wellness programmesare offered to all our colleagues, globally (after working for6 months, you can enjoy supplementary commercial medical insurance).
Competitivesalary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independentwashing machine and refrigerator, free high-speed Wi Fi, free gym and shuttlebus.
Deliciouswork buffet meals &various team building activities.
Support theinternal talent transfer plan of the group worldwide.
We’re Fans.Are you?
上海浦东文华东方酒店正在寻找楼层经理加入我们的客房部团队。
您是精雕细琢的大师吗？您想在一个共同荣耀的团队中茁壮成长，在尽心尽责的同时彰显诚信与尊重吗？您拥有成长思维吗？我们邀请您成为非凡卓越的粉丝。
文华东方作为一家屡获殊荣的酒店集团，也是一些全球知名目的地的最豪华酒店、度假村和住宅的运营者，同时拥有丰富的开发渠道。集团因打造一些全球最受欢迎的酒店、提供受亚洲传统启发的传奇服务，同时代表最前沿的奢华体验，而受到越来越多的认可。
上海浦东文华东方酒店是一家坐落在黄浦江畔的豪华酒店。酒店位于浦东金融区中心，将时尚风范、舒适和服务完美集于一身。我们对酒店的创意餐厅、宁静的水疗中心和现代设计倍感自豪。
关于工作
工作地点位于上海浦东文华东方酒店，在客房部，楼层经理向 行政管家汇报。
作为楼层经理，您将负责以下职责：
楼层经理（楼层主管）主要负责应该保持干净整洁的区域。负责管理客房及公共区域的干净整洁。
作为 楼层经理，我们对您的期望：
大学毕业
2年高档酒店客房部或主管的管理工作经验
良好的酒店管理知识
拥有宾客服务经验
拥有团队管理经验
在压力情况下，有自信和自控能力
能够轻松地与不同国家的客人交谈
采取纠正措施和跟进服务
良好的英语口语及普通话水平
我们对您的承诺
学习与发展。您的成功就是我们的成功。我们为您职业生涯的各个阶段制定独特的学习和发展计划，让您不断成长。
MOstay （同事住宿福利）。当您像我们的同事一样工作非常努力，那么必要的休息是很重要的。作为 #MOfamily（文华东方大家庭）的一员，无论您身在何处，都可以入住我们的酒店。 MOstay 计划为您和您的亲人提供免费住宿和优惠房价。
健康与同事福利。找到正确的工作与生活平衡很重要，您的健康对我们来说意义重大。我们为全球所有同事提供各种健康福利和健康计划（工作6个月后可享有补充商业医疗保险）。
有竞争力的薪酬和福利待遇，提供优越的四人间宿舍，拥有独立卫浴，独立洗衣机和冰箱，免费高速Wi-Fi，免费健身房和上下班班车。