Floor Manager(Floor Supervisor) 楼层经理（楼层主管）

Scope of Position
The Floor Manager (Floor Supervisor) manages all aspect of their assigned area. They will manage all guest requests and ensure cleanliness of all guest rooms and public areas.
Requirements
University Graduate
Good knowledge in Hotel Management.
Experience in Customer service
Experience in people management
Self confident and in control when under pressure
Able to converse with ease with multinational guests
Takes corrective action and follow-up
Good level of spoken English  and Mandarin
职责范围
楼层经理（楼层主管）主要负责应该保持干净整洁的区域。负责管理客房及公共区域的干净整洁。
职位要求
大学毕业
2年高档酒店客房部或主管的管理工作经验
良好的酒店管理知识
拥有宾客服务经验
拥有团队管理经验
在压力情况下，有自信和自控能力
能够轻松地与不同国家的客人交谈
采取纠正措施和跟进服务
良好的英语口语及普通话水平