礼宾员 Concierge

Implemented and delivered LQA standards to every guest in daily operation.
在每日的对客服务中遵守和执行LQA。
Honesty is a work basis, ensure implement on work with honesty all times.
以诚信为工作基本，在任何时候都需要诚实的执行酒店所有财务制度。
Knowledgeable about all events and information of the immediate and surrounding area, while provide new information for maintaining a library of relevant information.
熟知酒店周边区域所有各项活动和信息，并不断保持信息资料库的更新。
To be efficient and prompt handling and delivery of all messages, facsimiles and parcels throughout the hotel.
高效和迅速的处理和交付酒店内所有信件、传真和包裹。
Strictly to follow all Concierge Policies and Procedures are adhered.
严格执行部门各项政策与程序。
Directs guests and visitors to any of the Hotel’s facilities.
指引客人及来访者到任何酒店的设施。
To keep the cleanliness of the Concierge counter, equipment and storage, and responsible for the maintenance of all Concierge equipment.
保持礼宾台，礼宾设备和储藏间的卫生，对所有礼宾部运营品的维护保养负责。
Implement that all information requested by the local police authorities are adhered.
严格遵守并实行由当地执法部门所要求的全部事项。
Patrol around designated area to ensure safety and security.
执行守护和巡防勤务并保障所辖区域安全。
Welcome hotel guests and direct them to the parking lot.
予入店宾客表示欢迎并引导车辆进入停车场。
Advice and direct guests and vehicles which blocked the front entrance and driveway to ensure smooth traffic flow.
对堵塞在正门和车道主线的人流与车辆进行婉劝和疏导，保证该线畅通。
Politely farewell guests when they are exiting. Randomly check suspicious persons and items with courtesy.
对离店的客人要表示欢送，并对可疑的物件和人员要随机礼貌查询。
Advice guests not to carry dangerous, flammable, explosive items while entering the hotel. If necessary, deposit items to the Security Department.
对带有危险品、易燃易爆品入店的客人要婉劝或交至安全部保管。
Enhance the night patrol and increase alertness at entrance, when find drunk guests, notify the monitoring to follow-up
加强夜间门前巡逻和警戒,醉酒客人通知监控跟进。
Coordinate and work closely with Fire Control officer.
与消控员保持紧密的联系和工作协作。
Responsible for self-mistake breach of duty discipline and misconduct.
对自身在工作中的失误、失职、违纪或渎职行为负责。
Maintain a good daily working performance report.
做好当班工作日值及岗位交接工作。
Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。
Recognize guests, acknowledge their arrangement, and engage with them in a polite way at any possible moment.
认知客人，了解其安排，并随时与客人展开亲切并主动的沟通。
Maintaining good customer relationship. Implement for the provision of friendly and efficient service to all guests.
与客人建立并保持良好的关系。负责提供给客人友善、有效的服务。
Remains observant and responds to each guest who approaches the reception/Front Desk.
保持关注每一位抵达酒店的客人并主动问候。
Full utilization of all kinds of system to embrace guest experience
充分利用各类酒店管理系统和软件以提高宾客体验。
Consistent to keep with high preference, initiative, and hospitality service attitude.
一贯保持高标准，主动性和殷勤好客的服务态度。
Focuses on the stay experience for ALL members.
致力于提升雅高心悦界会员的入住体验。
Diploma or Degree preferably in hospitality or related field
酒店管理或相关专业的本科或专科学历
Relevant experience in a similar position in a renown international hotel brand
在知名国际酒店内从事类似岗位的经验
Excellent oral and written skills in Mandarin and English
优秀的中英文听说读写能力
Familiar with LCAH processes or other loyalty programs
熟悉雅高乐雅会或其他忠诚会员计划
Excellent interpersonal & communication skills
优秀的人际关系和沟通能力
Service oriented with an eye for details
以服务为导向的敏锐洞察力
Good presentation, influencing skills
优秀的表达、影响能力
Adaptable and flexible and able to embrace and respond to change effectively
适应性强，灵活并能有效地接受和应对变化