楼层服务员Floor Attendant

Cleans assigned guest rooms according to standards established by the hotel. It involves, but not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, vacuuming the carpet.
根据酒店所建立的标准清洁所分配到的客房。这其中包括，但不仅限于这些，做床，打扫房间和家具的灰尘，补充房间用品和浴室的备品，清洁浴室，和吸尘。
Whilst cleaning the room, verifies that all is in proper condition and order of functioning and reports to Supervisor any items that need repair.
清洁房间的同时，确定在适当的状态下和功能使用的情况，任何需要维修的要向主管进行汇报
Cleans corridors and floor public areas around guest rooms assigned. Also maintains cleanliness of equipment and pantries.
清洁走廊和所分配的客房周边的公共区域。也要保持设备和服务间的清洁。
Keeps himself/herself informed of hotel product and service knowledge in order to answer guest questions.
他/她个人要坚持掌握酒店物品和服务知识以便回答客人的问题。
Answers all guest questions / requests in a friendly and caring manner, takes appropriate actions or if needed, refers the matters to the relevant persons to handle. It may be providing information, giving an extra item such as a towel, etc.
以友好和善的态度回答所有客人的问题/需求，或是如果有需要采取适当的行动，将事情反映给相关人员予以处理。也许是提供一定的信息，给出额外的物品例如毛巾等。
Writes down on his/her assignment sheets relevant information for record purposes and possible future inquiries. At the end of shift, reports special attention guest, unusual situations, incidents that need follow up, to ensure consistency and guest satisfaction.
在他/她的工作单上记录下相关的信息以用来存档和将来有可能的需要。在当班结束时，报告需要特殊关照的客人，差异房的状态，不平常的情况，需要跟进的事故，保证连贯性和客人的满意度。
Verifies the physical status of room and updates Order Taker of any discrepancies found.
确定房间的状况和修正文员所发现的任何差异情况。
Reports at once to Supervisor and Order Taker lost and found items and coordinates with Order Taker when to bring items down.
立刻向主管和文员报告失物招领的事宜同时协助文员进行处理。