Reservations Clerk 预定文员

岗位职责/职位描述
-Takes reservations and operates systems in accordance with company standards.
按公司的标准做预订。
-Ensures a sales attitude is adopted at all times and maintains an awareness of sales opportunities within the hotel and company.
确保销售态度总是被采用且维持对酒店和公司里面的销售机会。
-Trained in the Reservation Sales module and ensures consistent application of the methods thus achieving a high percentage of sales conversion from reservations enquiries.
培训销售方法且确保一致的申请方法如此达成来自预定询问的高百分比的销售转变,及Up Sell。
-Ensures the Reservation Supervisor and Revenue Manager are kept informed of all developments within the department.
确定保持告知预订主管及收益经理所在部门内的进展情况。
-Accepts and confirms customers’ requests for accommodation, repeating all details to ensure accuracy in the data entered and providing them with a confirmation number
接受并且确认客户对住所的请求, 重复确定所有的细节且提供给他们准确性的数据。
-Adheres to pre-set availability and rate controls.
注意提前设置好可售房比例及对房价的控制。
-Ensures all correspondences, faxes and electronic mail to be promptly replied within 24 hours.
确保所有的互通信件、传真、电子邮件在24小时内被快速地回复。
-Maintains all files, records and documents in an orderly manner.
保持所有的档案、记录、文件有条理。
-Checks daily arrivals to ensure all reservations entries are complete and accurate 
检查每日的预定，确保所有的预定被完全并准确的输入。
-To familiarise the people who are the regular callers and create a good relationship with them.
使人们掌握规范的电话用语并与他们建立良好的关系。
-Assists in tracking guests’ feedback from regular callers.
协助跟进常来电话客人的反馈。
-To ensure proper handling of telephone inquiries and always reflects professionalism and politeness.
确保恰当的处理电话咨询，并总是表现出专业性和礼貌。
-To carry out any other assignment as determined by the Reservations Supervisor and Revenue Manager.
坚决的完成预定主任及收益经理其他任何的安排。
-Ensures high standards of personal presentation & grooming.
确保高水准的个人形象和仪容仪表。
-Maintains positive guest and colleague interactions with good working relationships.
与客人和同事保持基于良好工作关系的接触。
任职资格
Work experience in similar capacity with international chain hotels will be better
同等职位国际酒店经验优先考虑；
Positive. can work under big pressure
能承受工作压力，积极向上。
Good guests service sense and professional skills.
良好的服务意识和专业技能；
Good verbal Chinese & English communication skills
良好的中英文口语沟通。
我们能为您提供
Delicious working lunch,clean quarters.
美味的工作餐,干净的宿舍
Perfect international hotel group training, career planning for employees, with a sound promotion system
完善的国际酒店集团培训，为员工进行职业生涯规划，拥有完善的晋升制度
Excellent employee evaluation every month4.
每月优秀员工评选，组织员工生日会，年度两次全员出游活动。