Reception Captain 前台领班

Primary Responsibilities 主要职责
· Responsible for the smooth and efficient operation of the Front Desk. Assists the Front Desk to supervise direct and lead the entire executive floor team.
· Responsible for the daily organization of the section.
· Responsible to ensure that all information relating to a reservation is keyed correctly into FOXHIS and is of the lighest quality and errors are kept to an absolute minimum. This practice will allow the production of true and correct statistical imformation which will in turn ensure the overall hotel operation.
· To be completely aware of the Fire and Emergency procedures of Sofitel Westlake Hangzhou, and the responsiblities in an emergency.
· Checks the daily Arrival List, Special Arrival List for VIPs, repeat guests and FITs.
· To be responsible for the preparation of all the necessary materials for check-in (i.e. Registration Card, Welcome Folder, Keys etc.) for VIPs, pre-registered guests before their arrival.
· 负责前台的工作顺利有效运行，协助前台主管管理并团结好员工。
· 负责本岗位的日常组织工作。
· 要负责所有的预订资料准确地输入FOXHIS电脑系统中，要将错误减少到最少，准确真实的统计资料将保证整个饭店的正常运转。
· 了解杭州索菲特西湖大酒店消防和安全程序，并要负责前台的安全。
· 检查每日预抵客人表、重要客人、回头客和散客的预抵表。
· 要负责准备客人登记入住时所需要的物品(例如：登记单，欢迎卡，钥匙等)，为重要客人抵达前事先做登记。
Knowledge and Experience 知识和经验：
· College degree or above, with more than 2 years of working experience in the same position.
· Can use fluent English to work in the front office, proficient in computer operation, and have strong English listening, speaking, reading and writing skills.
· Self-motivated and good learning ability and ability to withstand pressure.
· 大专以上学历，有同岗位工作经验2年以上。
· 能用流利的英语从事前厅服，精通电脑操作，具备较强的英文听说读写能力。
· 有上进心和良好的学习能力和抗压能力。