值班经理 Duty Manager

1.Works with Front Office Manager and to ensure the departmental performance of staff is productive.
配合前厅部经理的工作，确保部门员工工作表现良好。
2.Prepare introduction programs for new employees and allocate sufficient time for their implementation.
安排新员工的入职介绍课程，并给予足够时间熟悉工作。
3.Monitor performance standards, grooming standards, reporting issues and concerns as needed.
遵守工作标准、仪容仪表标准、报告制度等。
4.Motivates employees, determines prrorities, set goals and follow up.
激励员工、优化团队、设定目标及跟踪任务。
5.Encourgae staff to provide innovative ideas and ensures each innovation procides “value” to both custormers and hotel.
鼓励员工提供创新性意见，确保创新给客人和酒店带来价值。
6.Indentifies and analyzes problems and develops solutions.
发现并分析问题，制定解决方案。
7.Have a complete knowledge of policy and procedures and performance standard of front office each section.
了解前厅部所有的程序制度和产品知识，并了解属下各分部的工作职能和标准。
8.Have knowledge of the hotel product, including room types, room rates, relative features and facilities, F&B outlets and health Club.
了解酒店产品，包括房型、房价、主要特色设施、餐厅布局及健身中心。
9.Monitor daily guest arrivals, to anticipate guest needs and to handle guest inquires in a most helpful, prompt and attentive manner.
了解每日抵店客人情况，能预知客人需求，以专注的态度快速主动的满足客人需求。
10.Be fully acquainted with hotel PMS (Opera System)/FCS/or related system.
掌握酒店操作系统Opera,FCS或者相关的系统。
11.Be fully conversant with all aspects of the city and its attractions.
了解本市各类情况及所有景点。
12.Proficient in all aspects of emergency response and crisis management procedures. Provide courteous service to guest and reapond promptly and tactfully to guest’s complaints, requests and inquires.
精通应急响应及危机管理流程的各个环节。客人投诉和提出请求时及时、得体的回复和礼貌的态度。
13.Ensure prompt, efficient and courteous service.
确保迅速、有效、礼貌的服务。
14.Prepare monthly section cost statistic report and practice cost containment.
准备部门成本统计报告。
15.Maximize every opportunity to increase revenue by selling the in house facilities and inter hotel sales.
利用所有可以推销酒店产品设施的机会提高酒店收益。
天津海河悦榕庄酒店是公正的雇主。凡符合条件的应聘者，不论种族、肤色、性别、宗教信仰、年龄及国籍均会被考虑。