楼层主管 Floor Supervisor

1.Directs and controls all subordinate Room Attendants to ensure that all day to day operational matters are handled on time and guest expectations are met.
指导和监督客房服务员每天的工作，确保服务超于客人期望。
2.Assigns room for cleaning as per schedules and monitors the cleaning process.
按照时间表，分派房间的清洁工作。
3.Ensures that vacant villas/suites are cleaned on time, checks them on completion of cleaning and reports back to housekeeping once complete.
检查服务员清洁后的房间，确保房间质量 保证房态与报表一致。
4.Reports engineering failures and breakdowns and follows up on repair schedules.
跟进房间工程问题，填写维修表。
5.Oversees the cleanliness and maintenance of housekeeping pantries ensuring par stocks are properly in order.
监督客房贮藏室的清洁和维护，保证仓库用品整齐。
6.Oversees the condition of plants both within and outside the guest room and reports any problems to immediate supervisors.
监管客房内部和外部植物，有任何异常要报告给上级。
7.Oversees the mini-bar operation ensuring bars are restocked in a timely and efficient manner.
监管迷你吧的运作，确保酒水补充得到及时进行。
8.Oversees the issuing, controlling and application of housekeeping cleaning chemicals.
监督控制房间清洁用品的用量。
9.To attend to any ad-hoc guests requests ensuring that they are is properly attended to.
客人提出的问题，确保服务是适当可行的
10.To oversee the turndown process ensuring specially requested times are adhered to.
监督开夜床服务。
11.Executes departmental administration, filling in forms and checklists, as required and on time.
执行部门管理填写工作报表，确保按时完成。
12.Maintains and adheres to the policy regarding lost and found and reports any security concerns to the supervisors.
维护和遵守相关政策，监督失物招领任何安全问题。
13.Handles customer complaints if possible, or reports them to the supervisors.
处理客人投诉，尽可能的告知上级。
14.Coaches, counsels, disciplines and develops subordinate employees.
增加技能对员工进行培训辅导，助于员工自身发展。
天津海河悦榕庄酒店是公正的雇主。凡符合条件的应聘者，不论种族、肤色、性别、宗教信仰、年龄及国籍均会被考虑。