Front Office Manager 前厅部经理

Assist GM in all aspects of
their duties
协助总经理的各方面工作
Assist GM in execution of the
management of staff
协助总经理监管理员工
Monitor Front Office personnel
to ensure guests receive prompt, cordial attention and personal recognition
监督前厅部员工，以确保来宾被及时的礼貌接待并得到充分的注意和重视
Monitor Front Office and
particularly Guest Relations personnel, to ensure IHG Rewards Club, known
repeat guests and other VIPs receive special attention and recognition
监督前厅部，特别是客户关系人员，以确保IHG优悦会会员、常客和其它贵宾得到特别关照和尊重
Control the availability of
rooms, rooms types, accuracy of room count and rate categories
·管理房间空余情况、房间类型、房间出租率和价格类型的准确性等
Maximize occupancy, revenue and
average rate while maintaining high service standards
在保持服务的高标准的同时将入住率、收益和平均价格最大化
Liaise with Housekeeping
Department to ensure room image is maintained and the “Room Ready on Arrival”
policy is adhered to
与客房部联系，保持客房形象，并遵守“到店即可入住”的政策
Turn away guests if occupancies
deem it necessary ensuring no good-will is lost
如无房则婉拒来客，以免丧失信誉
Liaise closely with Executive
Housekeeper to ensure special guest needs, amenities and other room related
requests are met
与行政管家紧密联系，以确保客人的特殊需要、关于各类用品的需要和其它与客房相关的需要得到满足
Be aware of credit policies and
procedures and liaise closely with Finance Department to ensure that credit
procedures are properly carried out
掌握信用政策和程序，并与财务部密切联系，以确保信用程序的完全执行
Know system recovery procedures
掌握系统复原程序
Interpret computer reports
分析电脑报告
Compile statistics for front
office and provide reports relating to that area
为前厅部整编统计数字并提供与之相关的报告
Continually check the accuracy
of room count
不断检查房间出租率的情况
Approve upgrades and special
amenities in absence of manager
批准房间的免费升级及特殊设备的使用
Maintain inter-departmental
relationships to ensure seamless customer service
保持各部门之间的关系以确保对客服务畅通
Inspect frequently for
cleanliness and orderliness, the lobby, reception and cashier’s desk and, on a
random basis, VIP rooms prior to arrival
经常到大厅、接待处和收银台检查其整洁情况，并在贵宾到来前对贵宾房进行抽查
Assist in the preparation of
efficient work schedule for Front Office Staff, arranging holidays and
vacation, taking into consideration project occupancy and forecasts and any
large group movements, especially those with early or late arrivals or
departures
在考虑项目入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为前厅部员工准备高效的工作计划，安排节日和假日