宴会服务主管 Team Leader-Event Service

确保遵循品牌承诺并始终提供优异的对客服务。
Ensuresthe delivery of brand promise and provides exceptional guest service at alltimes.
礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
Handlesall guest and internal customer complaints and inquiries in a courteous andefficient manner, following through to make sure problems are resolvedsatisfactorily.
与客人和同事保持基于良好工作关系的互动接触。
Maintainspositive guest and colleague interactions with good working relationships.
以支持和灵活的态度与其他经理紧密合作，着眼于整个酒店的成功和酒店客人的满意度。
Works closely with other Managers in a supportiveand flexible manner, focusing on the overall success of the hotel and thesatisfaction of hotel guests.
确保会议宴会服务部员工以支持和灵活的态度和“团队协作”的精神与其他部门合作。
Ensures that Event Service associates work in asupportive and flexible manner with other departments, in a spirit of “We workthrough Teams”.
协助以确保宴会仓库和音响视听设备区的整洁有序，包括对装饰品和设备的妥善储存
Assists to ensure that Banquet storage and AudioVisual areas are neat and organised, including the proper storage of props, andequipment.
会议宴会服务部副理不在岗时，就每日的准备、服务和菜单为员工召开班前例会。
In the absence of Assistant Manager - Event Serviceconducts daily pre-shift briefings to associates on preparation, service andmenu.
对于特别宴会或大型活动进行必要的检查。
Makes necessary checks needed for specific eventsor functions.
成为亲身实践操作的主管人员并时常出现在部门区域，尤其是繁忙时段。
Be a hands-on supervisor and be present at alltimes in the Outlet, especially during busy periods.
针对每日营运和质量控制与厨房密切沟通。
Liaises with the Kitchen and Beverage Department ondaily operations and quality control.