预订部实习生 Reservation Trainee

· 确保在记录和电子数据库中对所管辖的公司客户相关信息进行定期更新。
Ensures that the relevant information of all
allocated Accounts is being updated regularly in the record or electronic
database system.
回复电话询问，确保所回复信息的及时性和精确性。
Responds to all telephone calls or inquiries, ensures information/ messages are accurately received and relayed.
所有酒店里的预定代理人和其他部门的同事都必须在同一个系统里做预订。
Acts as the direct line of authority over all Reservations
Sales agents within the Hotel and acts as a liaison with all other departments.
监督预定系统和Opera系统的操作是否符合公司的标准。
Supervises the taking of reservations and Opera System in
accordance with expected company standards.
确保正确的预订计数且预测被实行。
Ensures accurate advance booking count and forecasting is
carried out.
跟踪所有公司的信用卡政策，确保所有的收入能被准确的收回。
Adheres to all company credit policies to ensure all revenue
expected will be received.
发展且维持与酒店和销售办公室之间有关商务机会的高度沟通。
Develops and maintains a high level of communication
relating to business opportunity between the Hotel and the Sales office.
确保所有的预售都在固定的预算极限里面。
Works within all pre-set budgetary limits.
遵从由销售部建立的所有系统和程序。
Complies with all systems and procedures, established by
Sales Department.
与宾客服务部收益管理经理确认超出可以容纳的房间。
Confirms all overbooking decisions with the Revenue manager - Guest Services.
收到来自销售部和更新财产管理系统为团队分配房间的详细合同及会议事项。
Receives contracts detailing room allotments for Tour
Operators and conventions from Sales Department and updates Property Management
Systems.