礼宾专员 Host-Concierge

确保服务符合品牌标准的基本要求，适时提供更多可供选择的品牌服务。
Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
负责整理顾客意见调查结果，确保贯彻执行所有改进措施。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
确保将所有客人意见转达给行李部领班，以便继续跟进
Ensures guest comments are channelled to Team Leader Bell Desk for follow up.
确认预抵和离店的详细信息，并提供行李和运输以及客人的要求的其他服务。
Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests
维护并清洁行李部的所有设备，保持专业形象。
Maintains and cleans all equipment at Bell Desk to maintain a professional image.
根据摆放标准储放行李。
Stores luggage according to standards
为住店客人和来访者指引酒店的设施位置。
Directs guest and visitors to any of the Hotel’s facilities
随时准备为客人开关车门。
Assists to open and close car doors for guests whenever the opportunity arises.
为所有抵达和离店的客人装卸行李。
Loads / unloads guest’s luggage for arriving and departing guests.
确保车牌号码和车型都记录在行李牌上，以供参考。
Ensures vehicle's license number, type are logged down on the luggage tags for future reference.
协助所有客人储放行李并确保遵守保存，储放，安全的程序。
Assists all guests with luggage storage, ensuring the proper handling, storage, security and procedures are followed.
检查酒店的休息区和正门区域的卫生情况，确保大堂整体环境的整洁。
Maintains a tidy lobby by checking the general cleanliness and tidiness of the sitting area and entrance.
协助引导酒店车道的通行。
Assists to direct traffic in the hotel’s driveway.
始终保持行李车的干净光洁，并有序摆放。
Ensures that the bell carts are kept clean, shiny and orderly at all times.
协助客人招呼计程车，回答客人的提问。
Hails taxis and answers guests’ inquiries.
阻拦试图进入酒店的不正当人士。
Prevents entrance of unauthorised or undesirable persons.
为客人和来访者开门，热情欢迎并招呼他们。
Opens doors, welcomes and greets guests and visitors.
帮助抵达和离开的轿车/大型客车装卸客人的行李。
Loads / Unloads guest luggage from cars/buses upon arrival and departure.
保持正门入口和车道的整洁。
Keeps main entrance and driveway neat at all times.