总机实习生 Guest Service Trainee

为其他员工及来电者提供专业礼貌、关怀备至的高水准的服务。
Provides the appropriate level of professional, courteous and caring service to other associates (internal customers) and other visitors to the division.
礼貌并有效地处理客人和员工的询问，对于无法立即处理的投诉和提出的问题，应汇报上级，并迅速跟进及时反馈结果。
Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
为客人及员工提供优质的接线服务，及尽可能多的酒店周边地区的相关信息。
Provides quality service to guests, staff, and
incoming calls and a wide range of information pertaining to the hotel and
Activities in and around the island.
保持与顾客和同事之间良好的合作关系。
Maintains positive guest and associate interactions with good working relationships.
根据操作程序，对总机交换台，传呼系统和相关的电脑设备运用自如。
Confidently operates switchboard consoles, paging
system, and associated computer equipment in accordance with departmental
procedures.
快捷、礼貌和准确地为本地及国际电话进行转接。
Connects local and international calls quickly,
courteously and accurately.
按要求提供准确的自动或人工电话叫醒服务。
Handles wake-up calls as requested with accuracy,
whether they are automatic programmed or personal wake-up calls.