宾客服务员(总机) Guest Service Officer(Operator)

为其他员工及来电者提供专业礼貌、关怀备至的高水准的服务。
Provides the appropriate level of professional, courteous and caring service to other associates (internal customers) and other visitors to the division.
礼貌并有效地处理客人和员工的询问，对于无法立即处理的投诉和提出的问题，应汇报上级，并迅速跟进及时反馈结果。
Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
保持与顾客和同事之间良好的合作关系。
Maintains positive guest and associate interactions with good working relationships.