Floor Manager 楼层经理

· Directs the work assignment of supervisory and non-supervisory
personnel on Guest floors.
· 在客房楼层指导管理层与非管理层人员的工作分配。
· Monitors Housekeeping personnel to ensure guests receive prompt and
courteous service.
· 监控客房部人员以确保客人得到迅速和礼貌的服务。
· Monitor Housekeeping personnel to ensure rooms, and particularly
those of priority members, known repeat guests and other VIP’s receive special
attention.
· 监控客房部人员以确保房间，特别是优越会成员、知名的回头客及其他贵宾的房间得到特别关注。
· Informs other operating departments of Housekeeping matters, which
concern notably the Front Office, to ensure accurate room status, in addition
to communicating with Engineering and the Laundry.
· 通知与客房有关的其他运行部门，特别涉及前台，以确保正确的房屋状态，还要与工程与洗衣房沟通。
· Schedules routine inspections by supervisors, of all housekeeping
areas including occupied and non-occupied rooms.
· 确定主管对于所有客房区域，包括使用房和未用房的检查程序。
· Inspects guest rooms on a
regular basis to ensure furnishing, facilities and equipment are clean and in
good repair, well maintained and replaced / refurbished as required.
· 按照要求，经常检查客房以确保家具、设备、装置清洁并得到良好修理、适当的维持、替换/翻新。
· Appraise appearance, discipline and efficiency of all staff under
direct supervision and initiate immediate remedial action if necessary.
· 如果需要，对于所有直接监管和立即采取补救措施的全部员工，评价其表现、纪律、效率。
· Follows up on progress of agenda items covered in regular meetings.
· 跟进定期会议包含的议程。
· Ensures Housekeeping personnel are familiar with in house facilities
for the purpose of assisting guests.
· 为了帮助客人，确保客房部员工熟悉房屋设备。
· Maintains a steady flow of communication to the AEHK & Executive
Housekeeper on all matters affecting the Housekeeping Department Floor section.
· 在所有影响客房楼层部分的问题上与行政助理管家、行政管家保持稳定的沟通流程。
· Supervises outside contractors to ensure contractual compliance on
the guest floors.
· 监督外部订约人以确保在客人楼层方面遵守契约。
· Ensures that consumption of guest supplies is under control.
· 保证客人供应的消耗量在控制之下。
· Assists in monitoring and controlling Housekeeping procedures
including lost and found, key control, security and emergency procedures,
health and safety for employees and guests.
· 帮助追踪、控制客房程序，包括雇员与客人的失物招领、钥匙控制、保安与突发事件程序、健康与安全。
· Works with the Assistant Executive Housekeeper on routine cleaning
programs including spring cleans, etc.
· 在常规清洁计划方面协助行政管家工作，包括春季清扫等等。
· Acts on behalf of the Assistant Executive Housekeeper in his / her
absence as assigned.
· 按照分配，在助理行政管家缺席时，代表其行动。