全日制餐厅主管 All Day Dining Restaurant Supervisor

Responsible to Assistant Restaurant Manager/ Restaurant Manager.
对餐厅副经理、经理负责。
Responsible for Head Waiter/ Waitress, Waiter/ Waitress & Host/ Hostess
对餐厅员工领位负责。
Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
在工作时间要求有正确着装，始终按照酒店的着装与凯宾斯基的仪容仪表的标准，包括非常整洁以及合适的鞋和（抛光）名牌，永远保持高标准的个人仪容仪表和卫生要求。
A courteous, professional and efficient service is provided at all times.
任何时候都提供有礼貌的，专业、高效的服务。
All duties and tasks are performed as per the tasks required at the outlet.
所有的职责和任务的执行都要遵守餐厅的标准。
Be knowledgeable of all services and products offered by the hotel.
熟知酒店所有的产品知识。
Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
对部门所有提供的餐饮产品都有全面的了解。
Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
全面了解如何解释并推销部门指定的所有产品，同时可以提供其它选择。
Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
监督营业用品，设备并成功降低损坏和浪费。
Ensure that the place of work and surrounding area is kept clean and organized at all times.
确保工作场所及周边区域始终保持干净整洁。
Successfully perform opening and closing procedures established for the assigned outlet
很好的执行餐厅建立的开闭餐程序。
Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to Assistant Restaurant Manager/ Restaurant Manager.
礼貌地应答客人的问询，有效的处理及向副经理、经理报告客人的投诉和反馈。
Report guest complaints immediately to the Assistant Restaurant Manager/ Restaurant Manager and ensuring follow up is performed with the guest.
即时向餐厅副经理、经理报告客人的投诉，确保进行跟进。
Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
根据部门分配的及培训的职责权限，要熟知现有POS系统的操作。
Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
了解并严格遵守酒店政策指南中的规则&条例，及酒店政策中关于消防，卫生，健康&安全的相关规定。
Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
和酒店内相关部门的员工保持良好的工作关系和密切的交往。
Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.
出席并参与所有的员工会议，部门培训及酒店发起的培训安排。
Undertake reasonable tasks and secondary duties as assigned by the Department Head.
承担部门经理指定的合理任务和职责。
Respond to any changes in the department as dictated by the hotel management.
根据酒店管理层的命令，响应部门的一切变化。
Assist in carrying out scheduled inventories of products and operating equipment.
协助执行产品及运营设备的盘点安排。
Perform any other assigned reasonable duties and responsibilities as assigned.
执行一切合理分配的义务和责任。
Projecting at all times a positive and motivated attitude and exercise self-control.
始终保持积极上进的态度，练习自我控制。
Having a complete understanding of the monthly profit and loss statement of the department.
完整的了解部门每月损益情况。
Be able to lead the service and act as a role model to the team.
能够领导服务员工并充当团队榜样的角色。
Be able to ensure a flawless service to the highest standards and as required by the department and the hotel.
根据酒店和部门的要求能够确保提供完美高标准的服务。
Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team.
完全了解餐厅的概念，并能够根据所提供的服务，食品和酒水及团队的指导充当监护人。
Be able to ensure a great communication within the team and able to hold team meetings in the absence of the Assistant Restaurant Manager.
能够确保和团队良好的沟通，并且能够在餐厅副经理、经理不在时召开部门会议。
Attend the daily Food & Beverage Meeting in the absence of Restaurant Manager and Assistant Restaurant Manager.
餐厅副经理、经理不在时参加餐饮部会议。