Front Office Manager前厅部经理

•Responsible for front office operations.
负责前厅部部门的运营。
•Participate and support hotel’s strategic plan, develop departments target and lead the team to achieve the goal.
参与并支持酒店战略计划，制定部门发展方针，带领团队达到各个目标。
•Be good knowledgeable with brand standard and implement it.
熟知并执行品牌标准。
•To establish and revise the department's SOP, P&P, rules and regulations, organize employees to participate in training,to ensure that standards are in accordance with the operations manual.
建立并完善部门工作运行手册、规章制度、政策与程序，组织员工参加培训，确保所有工作符合酒店标准。
•Maintains a steady flow of communication to department heads,ensure guests receive prompt and courteous services.
与各部门负责人保持经常稳定的沟通，确保客人得到最快捷、满意的服务。
•Maintain well relationship with the government police, implement the police standard process.
与当地公安部门建立并保持良好的关系，执行宾客信息录入标准。
•To lead the team to ensure complete task correct with high efficiency.
督导部门各项工作计划，确保团队的工作效率，保质保量完成各项任务。
•Participate the appraising functions such as hiring, performance, counselling, suspending and dismissing staff if necessary, to ensure appropriate staffing and productivity.
参与员工评估机制；比如雇佣、奖励、忠告、暂缓及必要时解除职务，以确保适当的人员分配和高效率的工作。
•To conducts Front Office regular (departmental) meetings. Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new directions and policies and procedures at the same time.
主持前厅部例会，在部门例会上就部门工作做出回顾、整理以提高工作成果，同时在例会上解释新的政策和方向。
•To organize or support hotel or department programs and activities.
组织安排部门活动，支持酒店各类项目及活动等。