Lobby Ambassador 大堂使者

Lobby Ambassador 大堂使者（宾客关系）
• Provide the personalize the guest arrival/departure experience
为客人提供个性化的到店及离店体验。
• Anticipate guests’ needs, collects guests preferences, and ensure the needs and preferences will be met during current stay and future stays.
预知客人需求，收集客人喜好，并确保这些需求和喜好在客人入住期间会被一直满足。
• Full utilization of all kinds of systems to embrace guest experience.
充分利用各类酒店管理系统和软件以提高宾客体验。
• Accuracy in link of reservations requirement to room allocation/guest needs
根据预订信息准确地为客人安排房间及满足合理需求。
• Liaison between Front Office departments and rest of hotel effective for guest experience.
在前厅部与酒店其他部门之间有效的沟通来提高宾客体验。
• Focuses on the stay experience for LCAH members.
致力于提升雅高乐雅会会员的入住体验。