Front Desk Manager 前台经理

To responsible for all activities at the front desk, lead the FD team to achieve all goals.负责管理前台所有的事务，带领前台团队达到各个目标。Be good knowledgeable with brand standard and implement it.熟知并执行品牌标准。To participate to establish and revise the department’s SOP, P&P, rules and regulations, to ensure that standards are in accordance with the operations manual.参与建立并完善部门工作运行手册、规章制度、政策与程序，确保所有工作符合酒店标准。Maintains a steady flow of communication to FOM, AFOM and other section heads.与部门经理、副经理及其它部门负责人保持经常稳定的沟通。Make recommendations to management on equipment, work methods, supplies and decorations.向上级汇报有关设备、工作方法、供应品及装饰品的管理方法。Maintain well relationship with the government police, implement the police standard process.与当地公安部门建立并保持良好的关系，执行宾客信息录入标准。Participate the appraising functions such as hiring, performance, counselling, suspending and dismissing staff if necessary, to ensure appropriate staffing and productivity. Consult with section heads, FOM as appropriate in performing these duties.参与员工评估机制；比如雇佣、奖励、忠告、暂缓及必要时解除职务，以确保适当的人员分配和高效率的工作。与部门主管、前厅经理协商以执行以上责任。Observe associate’s performance and give the feedback or direct correctly, report their performance to the manager impersonality.客观观察员工表现并予以正确指导，向部门经理客观反映员工表现。Attend Front Office regular (departmental) meetings, conduct FO daily operation meeting.参加前厅部例会，主持当班班组会议。Prepare and check various daily and monthly records and reports, and other reports as required.按需求准备及检查各种日报表、月报表及其它工作报告。Support hotel or department programs and activities.参加部门活动，支持酒店各类项目及活动。Obey the duty roster, apply to get approve in advance if will have any changes.服从周末及节假日值班表，如需调整，需要提前申请并得到同意。Supervises and guides Front Desk Supervisor to ensure that hotel’s policies and procedure are adhered to.监督指导前台主管的工作，以保证所有酒店的规章制度能正常进行。Supervises Front Desk operation and workflow to maximize guests’ satisfaction.监督管理前台的正常运营和流程，以最高限度的使客人满意。Coordinates meal breaks.组织好员工的用餐时间。To ensure all front desk staff and sub-ordinates adhere to the Hotel rules and regulation.确保所有的前台员工以及助手能遵守酒店的规章制度。To supervise and delegate duties to all front desk staff within the section and to prepare their work schedules as required.负责前台所有员工的监管管理，并根据要求制定工作日程。Reads and signs the logbook and notice board for the latest news and follow-ups.阅读工作日志并签字，注意板面上的最新信息并尽快解决落实。Briefs next shift Supervisor/Captain on outstanding issues requiring further attention.向下班主管/领班交接未完成的事宜和需要注意的事情。