One Stop Service Center Agent 总机预订员

• Majorly focus on Service Center daily operation, implement Service
Center policy and service standard, provide a friendly and punctual wake-up call service and information inquires to
ensuring a seamless experience for the guest
telephone.
负责总机的日常运营，执行总机的政策和服务标准，友善和准时的为客人提供叫醒和问询服务，来确保客人的电话体验。
• Sell the AccorHotels products and services using up-selling and suggestive selling techniques.
运用销售技巧和房间销售升级技巧推广雅高酒店集团的产品和服务。
• Promote the Hotel’s products and services.
推销酒店的产品和服务。
• Maintain a high level of product and service knowledge about all AccorHotels in your region.
充分了解所在地区的雅高酒店集团成员的产品和服务。
• Develop and maintain a regular pattern of sales calls.
制定并保持定期销售拜访模式。
• Prepare and execute action plans which increase reservation sales and associated business.
准备和执行增加预订销售和相关业务的工作计划。
• Record and process reservations made by phone/fax/email.
记录和处理通过电话、传真、电子邮件进行的预订。
• Accept wait list reservations.
接受等候单上的客人预订。
• Process amendments to reservations such as extensions, early departures, etc.
修改延期和提前离店等特殊情况的预订记录。
• Manage “no show” reservations by investigation and recording of same situations.
调查和记录未按预订抵店的预订情况。