前台接待 Guest Service Agent

Responsible for all activities relevant to the Front Desk such as thereception, check in / out, rooming of all Hotel guests, foreign exchange andassisting them with inquiries.
负责所有与前台相关的活动，如接待、办理入住和退房手续、给客人安排客房、外汇业务以及协助处理客人的问询等。
Ensure that each guest is received with awarm, friendly, and helpful attitude, and names of the guests.
确保每个客人都是被热情且友好的态度接待，并称呼客人的名字。
Collect suggestions and comments fromguests during their stay, thank guests for their feedback, invite guests tostay again, and report guest feedback to department managers and supervisors ina timely manner.
收集客人在住期间提供的建议和意见，感谢客人的反馈，邀请客人再次入住，并将客人的反馈及时汇报给部门经理和主管。