房务经理 Rooms Manager

We are looking for a Rooms Manager with following duties and requirements:
我们在寻找一位具备以下特质，并可独立承担相应岗位职责的房务经理人选：
As a Rooms Manager, we rely on you to:
作为酒店房务经理，需承担以下主要工作职责：
1、Oversee daily operations of front office, housekeeping, fitness center & spa, ensuring smooth and efficient service processes across all rooms division departments.
统筹前厅、客房、健身中心&水疗等房务板块日常运营，确保服务流程顺畅高效。
2、Develop service standards and operational guidelines for the rooms division, monitor implementation, and drive continuous optimization.
制定房务部服务标准与操作规范，监督执行并持续优化。
3、Manage staff scheduling, training, and performance evaluation for the rooms division team to enhance their professionalism and service awareness.
管理房务团队排班、培训及绩效，提升员工专业能力与服务意识。
4、Monitor room cleanliness and facility functionality, coordinate with the engineering department for timely maintenance and repairs.
监控客房清洁质量、设施完好度，协调工程部门及时处理维修需求。
5、Address guest complaints and special requests related to rooms division services, ensuring high guest satisfaction.
处理宾客对房务服务的投诉与特殊需求，保障宾客满意度。
6、Control operational costs of the rooms division, including material consumption and staffing, to align with budget targets.
控制房务部运营成本，包括物料消耗、人力配置等，确保符合预算。
7、Collaborate with sales, F&B, and other departments to support hotel events and guest reception arrangements.
与销售、餐饮等部门协作，配合酒店大型活动及接待安排。
8、Regularly review rooms division operational data, propose improvement plans, and enhance overall department efficiency.
定期复盘房务运营数据，提出改进方案，提升部门整体效能。
We are looking someone who:
我们寻找的人选需具备：
1、College degree or above in hotel management or related fields.
酒店管理或相关专业专科及以上学历。
2、Minimum 5 years of experience in hotel front office division, with at least 2 years in a managerial role.
至少5年酒店前厅部工作经验，其中不少于2年管理岗位经验。
3、Familiar with front office, housekeeping, and recreation facility operations, as well as hotel systems.
熟悉前厅、客房及康乐设施运营流程，熟练操作酒店系统。
4、Strong leadership and team management skills, with the ability to motivate staff and improve service quality.
具备出色的领导与团队管理能力，能有效激励员工并提升服务质量。
5、Excellent communication and problem-solving abilities, capable of handling complex guest issues and emergencies.
拥有优秀的沟通能力与问题解决能力，可妥善处理复杂宾客问题及突发事件。
6、Proficient in cost control and operational analysis.
精通成本控制与运营分析。
7、Fluent in English (both verbal and written).
英语听说读写流利。
If you are the right person, what are you waiting for? Click the apply button now!
如果您就是合适的人选，那还等什么？马上点击申请按钮吧！