宾客服务中心主管 Guest Service Center Supervisor

DUTIES AND RESPONSIBILITIES 工作职责
Provide input for Front Office Departmental Meetings and deputize in cases of absence
在代表缺席的情况下为前厅部会议提供记录。
Is trained to maintain accurate records.
准确记录相关信息
Performs all related duties and services as assigned by the Manager - Service Express.
执行部门经理分派的制定任务和工作职责
Responds to solve problems in the absence of Senior Management.
在部门经理不当班情况下，能及时解决相关问题
Complies with all departmental policies, as well as hotel rules, regulations and policies and ensures that all Service Express Associate comply with the same rules and regulations.
遵守部门规定和酒店规定，所有员工一样遵守相关规定
Ensure proper grooming of associates.
确保员工仪容仪表整洁
Promote Inter-hotel sales and in house facilities
促进酒店销量和酒店设施。
Directs, supervises and coordinates the activities in GSC department
指导，监督，协调宾客服务中心的员工及服务。
Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services
发展和实施正确处理将电话、传真传输,租赁设备、租赁电话线和其他电信服务的程序。
Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions.
调查关于电话服务，职员和技术员工的投诉，并采取适当的惩处。
Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions
开发工作计划并实施目标,比较实际的成就与目标定期,采取必要的纠正措施。
Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly
管理和监督所有员工对于操作设备、软件、硬件的正确安装。
Maintains up to date list of all telecommunication equipment
维护和更新通讯设备和联系列表。
Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report
监测分机的性能、语音邮件、电话会计软件和维护日志的设备性能报告。
Investigates and reports software problem to Vendors, coordinates interface problem solving with the hotel System Manager
向供应商调查和报告系统软件问题，与酒店经理一同解决系统界面问题。
Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards
在电话计费系统中保持纪录，并保持房间状态在品牌要求的标准之上。
Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses
维护用户文档,电话系统报告、电话列表和编号计划租赁协议、维修合同和当地许可证
Performs PABX data-base programming and regular service change to control class of service on all telephone sets in the hotel.
执行数据库编程，以此改变酒店内所有分机的拨打权限。
QUALIFICATIONS AND REQUIREMENTS 任职要求
Required Skills –
Appear confident, well groomed and dressed in a smart casual manner自信，良好的仪容仪表Personality: warm, welcoming, smiling and pleasant个性开朗，热情，愉悦Act with integrity真诚Communicate effectively有效地沟通Fair and firm Supervisory abilities公平公正的管理技能Good Administration skills很好的经营管理能力Hands-on approach to all operational aspects熟悉所有手工操作流程Good Communication Skills良好的沟通技巧Initiative主动性Self-motivated自我激励Coaching Skills良好的辅导、指导能力Good computer skills良好的计算机能力Train the trainer skills良好的培训技巧Good Interpersonal Skills良好的交际能力Knowledge of local laws and regulations related to Rooms熟悉房务部的规章制度Proficiency in Opera, POS, PABX systems,熟悉Opera，POS，程控交换机系统Good Leadership Skills良好的领导能力Fluency in English良好的英语能力Proficiency in Microsoft Office software: Word, Excel and PowerPoint, as a minimum熟悉办公软件：文字处理，表格和幻灯片
Qualifications –资格证书
Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
具有酒店行政管理，酒店管理或相关的学士学位或大专水平。
Experience –经验
3 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience. 拥有3年前厅或宾客服务或电话总机工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。
Tel招聘电话: + 86 (898) 8865 8888-7512
（working period is 9AM-6PM in working days工作时间为工作日上午9点至下午6点）
Email招聘邮箱:Sienna.Xian@ichaitangbay.com