宾客服务经理 Guest Service Manager

To supervise the Front Office daily operation during the shift and proactive handle guest complaint, ensure follow up and resolve promptly. Good coordinate with each department when the senior management and department head absent, make sure hotel operation smoothly.
当班时负责管理前厅部日常工作并积极配合其他部门处理客人的投诉，确保客人的投诉得到及时的跟进和解决。在酒店高级管理人员和部门经理不当班时协调各部门之间的配合，确保酒店正常运作。
1. Review arrival guests’ information on a daily basis refer to Master Arrival Report; include VIP, Marriott BONVOY , Regular guests, Groups, special requests etc. pre-assign room for VIP guest.
每班次下载Master Arrival Report, 检查当日抵店客人信息，包括贵宾、万豪旅享家、常客、团队的情况以及特别要求，为VIP客人分配房间。
2. Follow the request and CSF in Star Guest.
每个班次处理StarGuest中需要跟进的客人需求及CSF。
3. Check hotel all area conditions and cleanness, light and background music make sure follow the standard.
检查酒店所有区域的卫生情况及灯光和背景音乐是否符合标准。
4. Maintain good working relations with all departments.
与所有部门保持良好的工作关系。
5. Familiar with Front Office Standards and Procedures.
熟悉前厅部工作标准及程序等。