宾客服务中心主管/领班 Guest Service Center Supervisor/Captain

DUTIES AND RESPONSIBILITIES 工作职责
Provideinput for Front Office Departmental Meetings and deputize in cases of absence
在代表缺席的情况下为前厅部会议提供记录。
Istrained to maintain accurate records.
准确记录相关信息
Performsall related duties and services as assigned by the Guest Service Manager
执行部门经理分派的相关任务和工作职责
Respondsto solve problems in the absence of Senior Management.
在部门经理不当班情况下，能及时解决相关问题
Complieswith all departmental policies, as well as hotel rules, regulations andpolicies and ensures that all Guest Service Center Associate comply with thesame rules and regulations.
遵守部门规定和酒店规定，并要求员工一样遵守相关规定
Ensureproper grooming of associates.
确保员工仪容仪表整洁
PromoteInter-hotel sales and in house facilities
促进酒店销量和酒店设施。
Directs,supervises and coordinates the activities in GSC department
指导，监督，协调宾客服务中心的员工及服务。
Developsand implement procedures for proper handling in and out going telephone calls,facsimile transmission, rental equipment, lease telephone lines and othertelecommunication services
发展和执行适当操作电话、传真传输,租赁设备、租赁电话线和其他电信服务的程序。
Investigatescomplaints regarding the Telecommunication services and the Operators andtechnicians, takes appropriate actions.
调查关于电话服务，职员和技术员工的投诉，并采取适当的惩处。
Developsworking plans to carry out goals, compares actual achievements against goalperiodically, take necessary corrective actions
开发工作计划并实施目标,比较实际的成就与目标定期,采取必要的纠正措施。
Managesand monitors the operation of all equipment’s, software, hardware and endureall units are working and installed properly
管理和监督所有员工对于操作设备、软件、硬件进行正确安装。
Maintainsup to date list of all telecommunication equipment
维护和更新通讯设备列表。
Monitorsthe performance of PABX/Voice Mail/Call Accounting software and maintainlogbook of equipment performance report
监测分机的性能、语音邮件、电话会计软件和维护日志的设备性能报告。
Investigatesand reports software problem to Vendors, coordinates interface problem solvingwith the hotel System Manager
向供应商反馈系统软件问题，与电脑房经理一同解决系统问题。
Maintainssuitable record to process telephone calls in the billing system, and tomaintain record of the room status up to the Brand minimum standards
在电话计费系统中维持适当的纪录，并保持房间状态在品牌要求的最低标准之上。
Maintainsuser documentation, PABX system reports, telephone list, and numbering planleases agreement on rental lines, maintenance contract and local licenses
维护用户文档,电话系统报告、电话列表和编号计划租赁协议、维修合同和当地许可证
PerformsPABX data-base programming and regular service change to control class ofservice on all telephone sets in the hotel.
执行数据库编程，以此改变酒店内所有分机的拨打权限。
QUALIFICATIONSAND REQUIREMENTS 任职要求
RequiredSkills –
必须技能---
Good computer skills
良好的计算机能力
Train the trainer skills
良好的培训技巧
Good Interpersonal Skills
良好的交际能力
Proficiency in Opera, POS, PABX systems,
熟悉Opera，POS，程控交换机系统
Good Leadership Skills
良好的领导能力
Fluency in English
良好的英语能力
Proficiency in Microsoft Office software: Word, Excel and PowerPoint, as a minimum
熟悉办公软件：文字处理，表格和幻灯片
Qualifications–
资格证书
Diplomaor Vocational Certificate in Hotel Administration, Hotel Management orequivalent
具有酒店行政管理，酒店管理或相关的学士学位或大专水平。
Experience–
经验
1 years experience infront office / guest services or related discipline including supervisory experience, or an equivalentcombination of education and experience.
拥有1年前厅或宾客服务或电话总机工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。