宾客关系主管 Guest Relations Supervisor

Monitor guest relations’ personnel to
ensure maximum guest satisfaction through personal recognition and prompt
cordial attention from arrival through departure.
监督客户关系部工作人员，以确保来宾始终得到礼貌接待及充分的注意和重视，由此实现最大的客人满意度。
Monitor guest relations personnel to ensure
Priority Club members consistently receive all benefits, repeat guests and
other VIP’s receive special recognition and service.
监督客户关系部人员的工作，以确保优悦会会员始终得到全部优惠，常客和其它贵宾也得到特别关照。
Check daily guest arrival report（GAR report) to
get member guest’s preference and request, and arranged for them before check
in.
每天查看会员抵达报告，了解会员客人的喜好及需求，并根据会员客人的喜好及需求在抵店前妥善安排好。
Inspects all VIP rooms prior to arrival.
在贵宾到达前对贵宾房进行检查。
Plan and co-ordinate the provision of
friendly, efficient services to the guests
进行相关计划和协调工作，以确保向客人提供友好和高效的服务
Schedule activities for the guests
安排客人的活动日程
Plan and co-ordinate all promotional
activities targeting our clients
计划和协调所有针对客户的促销活动
Trace relevant statistics about the
clientele
对客户的相关统计数字进行跟踪
Co-ordinate and supervise all activities
for the guests
协调和监督对客人开展的所有活动
Assist with check-ins/check-outs of the
clients
协助客人办理入住和退房手续
Greet guests upon arrival
在客人抵店时进行迎接
Assign the room for the guests
为客人安排客房
Cover the guest relations counter
负责客户关系台的工作
Assist the guests with airline bookings and
reconfirmation’s
协助客人进行航班预订和确认
Assist all departments in being receptive
to the needs of the guests
协助所有部门满足客人的各种需求
Attend recreation activities when necessary
如有必要，可参加一些相关招待活动
Assist in any other duties when required by
the Loyalty Manager
按照忠诚客户经理的要求对其它任务进行协助
Assist with translations (information;
guest directory; menus etc) as required
按要求协助翻译（信息、客户名单、菜单等）
Provide feedback from the guests to Loyalty
Manager for action
将从客人处得到的反馈向忠诚客户经理汇报，以采取相应行动
Required
Skills –
技能要求
Communication skills are utilized a
significant amount of time when interacting with others; demonstrated ability
to interact with customers, employees and third parties that reflects highly on
the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
Good writing skills
具有良好写作技能
Proficient in the use of Microsoft Office
and Front Office System
熟练使用微软办公软件和前台系统
Problem solving and organizational
abilities
具有解决问题和组织能力
Qualifications –
学历
Bachelor’sDegree or Diploma in Hotel Administration, Hotel Management or equivalent
具有酒店行政管理，酒店管理或相关的学士学位或大专水平。
Experience –
经历
2 years experience in guest / customer service, or
an equivalent combination of education and experience.
拥有2年宾客服务部工作经验，或与此相当的教育和相关工作经验结合的背景。