餐饮部总监 Director of F&B

Main Duties
主要职责
Operational
营运管理
To assist in ensuringthat all the outlets and banquets is managed efficiently according to theestablished concept statements.
协助并确保根据经营理念对各餐厅和宴会部进行高效地管理。
To assist and monitorservice and food and beverage standards in all outlets and banquets. Work withOutlet Managers, Banquet Service Manager and respective Chef de Cuisines totake corrective action where necessary.
协助并且督导各餐厅和宴会部的服务、食品和酒水标准。与餐厅经理、宴会经理和相应的厨师长共同为保证质量采取正确的行动。
To assignresponsibilities to subordinates and to check their performance periodically.
分派下属的工作并且定期检查下属的表现。
To assist any of theoutlets and Banquet and Convention when necessary.
在必要的时候对餐厅、宴会和会议进行协助。
Frequently test Foodand Beverage in all outlets and be demanding and critical when it comes to Foodand Beverage quality.
经常性检查各餐厅食品和酒水，对食品和酒水质量要严格甚至苛刻的把关。
To handle all guestcomplaints, requests and enquires on food, beverage and service.
处理所有客人关于食品、酒水和服务方面的投诉、要求和咨询。
Customer Service
客户服务
Lead the team to achieve the target Hysat score.
引领团队达到宾客满意度预期分值。
Ensures that all associates adhere Hyatt F&B top 20, deliver thebrand promise and provide exceptional guest service at all times.
确保所有餐饮部员工遵循餐饮部TOP20及品牌承诺，始终提供卓越的对客服务。
Establish a rapport with guests maintaining good customer relationshipsand handle all guest complaints, requests and enquiries on food, beverage andservice.
与客人保持良好的关系，及时处理客人投诉或对食品，酒水及服务上提出的需求。
Personally andfrequently verify that guests in the outlet are receiving the best possibleservice.
经常在各餐厅走动确保为餐厅同事为客人提供最佳服务。
Spend time in theoutlets (during peak periods) to ensure that the outlet is managed well by therespective Outlet team and functions to the fullest expectations.
确保各餐厅在营运高峰期运作正常。
Provides feedback onthe results of the Consumer Audit and ensures that the relevant changes areimplemented.
积极响应并改善神秘客人的合理建议。
Marketing
营销
Assist in preparingwith the respective Outlet teams, a yearly marketing plan for each outlet,which is the basis of the Food and Beverage Annual Marketing Plan.
在年度市场营销计划基础上，协助各部门制定部门年度营销计划。
Continuously seek waysto assist the Outlet Management maximize their revenues and profits.
寻找各种途径协助餐厅经理获得最大的营业额和利润。
Assist and monitor andanalyze the activities and trends of competitive restaurants, bars and otherhotel’s banqueting departments.
协助、检查并且分析与本酒店有竞争关系的餐厅、酒吧和其它酒店的宴会服务的活动和趋势。
Ensure that all OutletManagement Teams and Catering Department are fully aware of market needs andtrends and that their products meet these requirements.
确保各餐厅的领导团队，宴会部的产品符合市场的需要和发展趋势。
Administration
行政
To assist in ensuringthat the department operations manuals are prepared and updated.
协助并且确保部门营运手册是准备好的并且是更新的。
To assist the OutletManagement teams in preparing the Annual Marketing Plan with marketingactivities which become part of the Annual Business Plan.
协助餐厅管理团队准备年度预算中部门年度营销计划的部分。
To conduct dailyoperations briefings with the Outlet Managers
主持与各餐厅经理每日运营沟通会议。
Works closely withother Leadership Committee members in a supportive and flexible manner,focusing on the overall success of the hotel and the satisfaction of hotelguests.
以支持和灵活的态度与其他行政委员紧密合作，着眼于整个酒店的成功和酒店客人的满意度。
Payroll and Productivity Management
薪资及生产力管理
Exercises efficientPayroll Management/Resource allocation through the establishment of a flexibleworkforce throughout the Division. This will be based on the principles of aflexible employee base (Full Time and Part Time employees), multi-skilling andmulti-tasking.
通过在整个部门内建立灵活的员工编制，实施高效的薪资管理/资源分配。 这将依据一个灵活的员工基数（全职员工和临时工）、多技能及多任务的原则。
Directs subordinatesto ensure productivity meets standards given in accordance with Hyatt DesignStandards and Criteria and the Hyatt International Divisional OperationsManual.
指导下属，确保各层生产力符合品牌标准以及达到凯悦集团餐饮运营的手册。
Focus attention onimproving productivity levels and the need to prudently manage utility/payrollcosts within acceptable guidelines ensuring optimum deployment and energyefficiency of all equipment.
专注发展各层生产力，以及需要谨慎地管理食物和工资成本，使其控制在可接受的方针内，并确保执行能最佳地展开及有效地使用各设备。
Promote newtechnologies to improve productivity and work processes, taking work out of thesystem.
宣传新技术以提升生产力及工作效率。
Ensure adequatematerials are on-hand to perform routine maintenance and assists, if necessary,materials/procurement personnel with sourcing desired/required materials at thebest price.
建立具有良好组织性的食物库存，保持紧密的食物消费控制，储存及库存总量的控制。
Ensure that allinvoices and Purchase Requests involving hotel equipment and supplies, etc.have been appropriately approved.
确保所有有关酒店用具和货品的发票和采购申请单都被批准。
Monitor and questioneach monthly divisional report, plotting trends and variance.
监督并审问每月的部门报告，趋势和分叉。
Employee Management
人员管理
Assist in therecruitment, selection, motivating and development of own divisional employeesto work following the operational, financial, administrative philosophiesensuring all employees become multi skilled and perform multi tasks.
协助招募、挑选并提升操作、财务、管理方面的员工，并致力于培养多技能和能担当多项任务的员工。
Through hands onmanagement, supervise closely own divisional employees in the performance oftheir duties in accordance with policies & procedures and applicable laws.
亲自管理、密切监督所有餐饮部员工的工作职责，以确保符合政策程序和法规。
Delegateappropriately, duties and responsibilities to equipped and resourced employees,nurturing and developing them whilst ensuring standards of operation and safetyare maintained.
适当授权，储备充足的人手，培训发展人员并确保营运和安全的标准。
Instils and supportsthe Training initiatives and philosophies of the company and work closely withthe Learning and Development Manager developing DepartmentalTrainers, ensuring that all Managers and Supervisors take an active role in thetraining and development of employees.
宣传凯悦培训理念并与培训经理密切配合以发展部门的培训，确保所有的经理和领班能够担当积极的训练员的角色并发展员工。
Develops and assistswith training activities focused on improving skills and knowledge.
推动并协助培训以提高技能和知识。
Ensures employees havea complete understanding of rules and regulations, and that behavior complies.
确保员工完全了解公司规章准则，并按照此规章准则工作。
Monitors employeemorale and provide mechanisms for performance feedback and development.
关注员工士气；反馈机器运作的状况和意见
Conducts annualPerformance Appraisals providing honest and appropriate feedback.
管理年度工作发展计划，诚实合理的提供反馈。
Effectivelycommunicate guiding principles and core values to all levels of employees.
有效向各级员工沟通指导原则和主要价值。
Promote Hyatt“Colleague Experience Survey” and answer questions from associates.
积极向员工说明“雇员体验调查“中的问题并答疑解惑。
Other Duties
其他
Represents Food &Beverage on the hotel executive Committee to ensures the efficient &economic operation of the Food & Beverage Division providing services andsupport to other Divisions as required, maintaining equipment in optimumcondition.
紧密配合行政委员会确保餐饮部一直高效和经济的运转并且支持其它部门的要求，使设备得到适当的维护。
Assist in conductingregular divisional meetings ensuring all meetings are well planned, efficientand results oriented.
协助主持部门常规会议并且确保会议是有计划的、高效的并且是以结果为导向。
Is knowledgeable instatutory legislation in employee and industrial relations, understanding andstrictly adhering to rules and regulations established in the Collective LabourAgreement, Employee Handbook and the hotels policies concerning Fire, Hygiene,Health and Safety and Emergency situation
熟悉相关法律，理解并且严格执行劳动合同中的规定和条款以及员工手册和酒店规定中明确的消防、卫生、健康、安全和紧急情况处理等程序。
Handles guest andemployee enquiries in a courteous and efficient manner, reporting complaints orproblems if no immediate solution can be found, whilst feeding back a promptfollow up．
处理客人以及员工的疑问，报告不能及时解决的投诉或者问题，同时反馈跟进的期限。
Take an activeinvolvement in the Welfare, Safety, Development and well-being of employeesproviding advice, counselling and truthful, diplomatic feedback.
对包括福利、安全、发展和员工身心健康给予指引、辅导和真实的反馈。
To comply with locallegislation and be conversant and act in accordance with any legal issuesrelating to your department.
遵守当地法律并且对于本部门有关的法律事项始终保持一致并且积极行动。
To ensure rosters areposted and timesheets submitted on time.
确保排班表和考勤准时程交。
Exercise responsiblemanagement and behaviour at all times and positively representing the hotelmanagement team and Hyatt International.
在任何时候都进行具有责任心的管理和行为，展现凯悦国际和酒店管理层的形象。
To ensure that allemployees are treated fairly and consistently as outlined in their terms andconditions of employment, local legislation, and company/hotel policies andprocedures.
确保公平对待每一位员工，对员工工作期间和工作条件、本地法律、酒店的规章制度和程序都给与一贯的大纲。
Ensure high standardsof personal presentation and grooming.
确保高标准的个人形象和仪容仪表。
To provide a friendly,courteous, professional service and ensure guests satisfaction at all times.
总是提供友善的、有弹性的、专业的服务给客人并确保客人满意。
To ensure that allemployees understand and strictly adhering to rules and regulations establishedin the Collective Labour Agreement, Employee Handbook and the hotels policiesconcerning Fire, Hygiene, Health and Safety and Emergency situation.
确保每位员工理解并且严格执行劳动合同、员工手册和酒店确定的消防、卫生、健康、安全和紧急情况处理程序。
To ensure that allemployees attend the training sessions when required.
确保每位员工参加所要求的培训。
To ensure that allemployees maintain a high standard of personal appearance and hygiene andadhere to the hotel and department’s grooming standard.
确保每位员工保持高标准的个人形象、卫生和酒店和部门的仪容仪表要求。
To ensure that allemployees provide a friendly, courteous, professional service and ensure guestssatisfaction at all times.
确保所有员工总是提供友善的、有弹性的、专业的服务给客人并确保客人满意。
Ensures and practicesthe outmost protection of office’s confidentiality.
确保保守办公室机密。
Respond to requests toundertake any reasonable tasks and secondary duties and to changes as dictatedby the hotel, industry & company.
承担合理的工作职责和第二职责，并根据酒店、工业和公司的需要做相应的调整。
Responds to changes inthe Food and Beverage function as dictated by the industry, company and hotel.
根据行业、公司和酒店对于餐饮部职能要求的变化做出反应。
Attends trainingsessions and meetings as and when required.
需要时参加培训课程和会议。