行政酒廊宾客服务员 Guest Service Officer-Regency Club

To be knowledgeable with the daily operation of the executive lounge, ensures it works smoothly.
熟知行政酒廊各时段的餐饮出品及摆台，确保全天营业时段的正常运作。
Be responsible for the daily reception and service of the Club Lounge to ensure a high-quality guest experience.
负责嘉宾轩（Club Lounge）的日常接待与服务，确保贵宾体验达到高标准。
Provide exclusive Club Lounge services, including the operation of breakfast, afternoon tea, and evening cocktail hours.
提供嘉宾轩专属服务，包括饮品、茶点、早餐、傍晚鸡尾酒时段等服务流程的执行。
Efficiently handle VIP check-in, check-out, and billing reconciliation, and ensure the accuracy of all system data.
快速、准确地处理贵宾入住、退房、账务核对等相关操作，确保信息系统数据准确。
Maintain a clean, tidy, and safe environment for the Club Lounge to ensure a comfortable and elegant atmosphere.
维护嘉宾轩区域整洁、有序与安全，确保环境舒适、氛围优雅。
Collect guest feedback and participate in service improvement initiatives to enhance the overall quality of the Club Lounge.
收集宾客反馈意见，参与服务改进建议，以持续提升嘉宾轩品质。
Reports complaints or problems to Team Leader/ Regency Club Assistant Manager if no immediate solution can be found.
如果不能立即解决客人的投诉或问题，则要向领班/嘉宾轩副理汇报。
Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.
保证具有营销员的态度，并抓住酒店内的一切销售机会。
Handles all arrival and departure records according to the Standards set in the Departmental Operations Manual.
根据部门运营手册的标准处理所有抵、离店记录。