礼宾员

To have complete
knowledge of Shangri-La standard operating policies and procedures for the
Concierge Department.
全面掌握香格里拉礼宾部标准操作政策和程序方面的知识。
To have complete
knowledge of Shangri-La Program e.g. Golden Circle.
全面掌握香格里拉会员活动知识。例如贵宾金环会。
Builds
relationship with guests to delight and gain loyalty.
与客人建立友好关系， 使其喜出望外赢得客人忠实感。
Notes, collects
and actions on any guests preferences.
确保宾客喜好表的记录， 收集和行动实施。
Ensures all
interactions with guests are handled professionally and with care adhering to
hotel policies and procedures.
根据酒店的政策和程序确保专业地处理与客人的关系，并且关心客人。
Ensures proper
records are kept for all guests deliveries,.
保存所有客人物品递送的记录。
Handles guests
request/enquires in a professional and helpful manner.
专业热情地处理客人的需求。
Provide Valet
Parking Service.
提供泊车服务。
Maintains updates
and relevant information to handle guests enquires.
对于客人的询问， 给予最更新的相关信息。
Ensures all
guests requests are handled quickly and efficiently.
确保所有客人的需求得到快速而有效的处理。
Maintains all
quality standards and procedures from guest pre-arrival, to guest arrival, to guest
in-house stay to guest departure.
对于客人预计抵达，抵达入住和离店维持质量标准和程序。
Assists guests in
airline reservation/confirmation, handling of messages, transportation
arrangements, city tours, restaurant reservations.
协助客人做机票预定，确认 留言处理，安排车辆，市内旅游和餐厅预定。
Is responsible
for receipt, storage and shipment of luggage and packages for guest.
负责为客人收取， 寄存，邮寄和包装行李。
Carries all
luggage on check-in by :
在登记入住时，通过以下方式搬运所有的行李：
Tagging all incoming luggage
为所有入店的行李加标签。
Delivering the luggage to the respective rooms
把行李搬运至各自的房间。
Checking with the guest if explanation of room
facilities is needed.
如果客人有需要为其介绍一下房间的设施。
Delivers
Message/Faxes to the guest by :
通过以下方式将信息传达给客人：
Collecting all Messages/Faxes from the Service
Center
从服务中心获得所有的留言/传真。
Delivering them immediately to the guest
将获得的留言/传真迅速传达给客人。
Deliver
Newspapers to guest room by the guest relevant request.
按客人要求派送报纸到客人房间。
Assisting with
luggage on check-out by :
结账离店时，通过以下方式帮助客人搬运行李：
Proceeding to the respective room upon request for
assistance
根据客人的要求进入房间，提供帮助。
Checking with Front Desk that all outstanding
matters have been settled
与前台确认客人的所有适宜都得到处理。
Transferring all luggage to the vehicle
帮助客人把所有的未办事宜搬运到车上。
Wishing the guest returning
欢迎客人再次光临。
Bidding the guest farewell and wishing them a
pleasant trip.
欢送客人并祝他们旅途愉快。