前台接待员

To have completeknowledge of the operational systems at Front Office.
全面掌握前厅部操作系统专业知识。
To have completeknowledge of Shangri-La standard operating policies and procedures.
全面掌握香格里拉标准操作政策和程序方面的知识。
To have completeknowledge of Shangri-La Program e.g. Golden Circle, FFP, Guest History.
全面掌握香格里拉会员活动知识。例如贵宾金环会，飞行里程计划， 客史记录。
Buildsrelationship with guests to delight and gain loyalty.
与客人建立友好关系， 使其喜出望外赢得客人忠实感。
Notes, collectsand actions on any guests preferences.
确保宾客喜好表的记录， 收集和行动实施。
Ensures allinteractions with guests are handled professionally and with care adhering tohotel policies and procedures.
根据酒店的政策和程序确保专业地处理与客人的关系，并且关心客人。
Prepares on daygroups arrivals and departures.
准备当天团队的到达和离店。
Prepares for nextdays group arrivals and departures.
准备第二天的团队到达和离店。
Prepares WelcomeFolders.
准备欢迎卡。
Performscheck-ins and check-outs efficiently.
高效率地办理入住和退房手续。
Performscashiering functions efficiently.
高效率地执行收银的业务。
Handles allguests requests or enquires promptly and efficiently.
迅速有效地处理所有客人的要求。
Monitorsinterface Lost Postings regularly.
定时地监督系统的漏帐。
Immediatelyreports and turns over lost and found items at all times.
处理失物招领时能购迅速报告并上交物品。
Informs the DutyManager and/or Security Department if valuables are left in the open. Followsstandard procedures in handling this and similar situations at all times.
当客人有贵重物品遗留时，要报告值班经理及保安部，始终按照标准程序来处理类似事件。
Possesses fullknowledge of emergency procedures.
实践和熟练掌握紧急事件处理程序。
Performs otherduties as may be required by management from time to time.
履行上级要求的其他职责。
Ensures thatshift reports are printed and traces are followed up accordingly.
确保每个班次打印报表，完成追踪报告