楼层主管

Duties and Responsibilities工作职责：
Supervise the implementation of housekeeping standards and procedures in relation to:
监督客房部各项标准和工作程序的执行 ：
Bedroom service臥室服务Bathroom service卫生间服务Valet service洗衣服务Cleaning service清洁服务Linen maintenance布巾维护
·Open and close the shift and ensure effective shift hand over
·负责管理接班和交班工作，以确保交接班过程的有效进行
·Distribution and collection of keys
·分发和收集钥匙
·Perform Room inspections
·检查客房
·Liaise with Front Office for guest and hotel requirements
·配合前台满足酒店和客人的要求
·Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
·协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)
·Manage all special requests made by guests
·处理客人所有的特殊要求
·Management of lost property for the hotel
·管理酒店的遗失财物
·Ensure you have complete knowledge of room types, layouts and facilities
·确保具有客房类型，设计和设施的全面知识
·Manage storage areas
·管理仓库
·Maintain adequate stock levels
·保存充足的用品存货
·Complete stock takes as required
·按要求完成库存盘点工作
·Conducts shift briefings to ensure hotel activities and operational requirements are known
·进行交接班说明，确保了解酒店的工作和运营需求