宾客服务经理 Guest Service Manager

一. 工作检查 Work Check
1. 审阅前台工作交接记录，督促前台员工工作完成情况。
Check of records to review the receptionists work.
2. 检查前台员工的办理入住及退房手续的执行标准。
Check receptionists Check in and Check Out Standard.
3. 负责做好重要客人，团队的准备工作。
Responsible hotel VIP guest and VIP Group.
4. 定期检查员工输入电脑宾客信息的准确性。
Staff regularly checked the accuracy of the information input into the computer guests.
二. 日常工作 Routine
1. 在客人入住期间内维护客户关系以保证客人得到最满意的服务和重视。
During the guests stay in maintaining customer relationships to ensure that customers are most satisfied with the service and attention.
2. 熟悉财务的政策和程序，紧密联络财务部门确保遵循财务程序。
Be familiar with financial policies and procedures, the financial sector to ensure close contact according to finance program.
3. 准备员工的有效工作安排，合理安排休假，预测未来的生意从而计划相应的行动方案，特别是一些大型的团队。
Preparation of staff effective work arrangement, reasonable arrangements for vacation, to predict the future business plans corresponding to the action, especially some large team.
4.确保所有员工的培训需求都得到了执行，并且培训的计划的安排、设计和执行都满足了所有需求。
Ensure all staff training requirements have been implemented, and the training program, are designed and implemented to meet all requirements.
5. 组织班前会议确保酒店相关活动和运营要求及时通知到员工。
Conducts shift briefings to ensure hotel activities and operational requirements are known.
6. 处理客人投诉，积极做出行补救行动。
Handle guest complaints, and actively do remedial action.
三. 技能水平 Skills
1. 具有良好的沟通能力。
Good communication skills.
2. 积极应对和解决问题，保持良好的工作状态。
Active coping and problem solving, good working state.
3.关注、满足客人的需求。
Meet the needs of the guests.
4.具备熟练的英语听说能力。
Good command of English listening and speaking ability.