Duty Manager 值班经理

夜班经理工作职责：
1.致力于酒店工作，为酒店发展提供创造性的建议，为顾客和整个团队提供高品质服务。
2.简单易懂的培训新员工，使其尽快达到胜任工作的标准,了解公司的期许与要求。
3.为顾客提供热情周到的服务，有宾至如归感。
4.依照预订为客人办理入住，核对预订信息，希尔顿荣誉客会号及航空公司会员号，确保入住登记表的完整性及付款方式安全有效。
5.采取必要行动，及时有效的处理顾客的不满，适当的时候告知值班经理或宾客关系经理。回访客人，确保客人对解决方法满意。
6.将客人送至客房，介绍客房布局，确保行李及时送达。
7.作为VIP客人联系到的部门，要确保他们的个性化服务。
Job Description：
1.Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets.
2.Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines, appropriately discipline when and where required.
3.Conducts PDRs, one-to-one meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards.
4.Be involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career.
5.Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
6.Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them.
7.Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.