Primary Responsibilities主要职责
Reporting to the Manager Position Title, responsibilities and essential job functions include but are not limited to the following:
• Consistently offer professional, friendly and engaging service
• Ensure prompt and courteous service is extended to both internal and external customers
• Ensure the achievement of sales objectives on a monthly, quarterly and yearly basis
• Solicit group, transient and/or banquet business through action plan preparation and execution
• Establish parameters, quotes and negotiate prices, confirming by written contracts
• Participate in tradeshows, conventions and promotional events within the hotel and trade related organizations
• Maintain accounts, contact, activity and business details within the appropriate software applications
• Work closely with Catering and Front Office to ensure all details of the contract were delivered and guests depart satisfied
• Prepare weekly, monthly, quarterly and annual reports, as required
• Balance operational, administrative and Colleague needs
• Follow departmental policies and procedures
• Follow all safety policies
• Other duties as assigned
直接汇报上级为管理层职务,该职位的责任和基本职能包括但不仅限于以下内容:
• 始终如一地提供专业、友好和周到的服务
• 确保向内部和外部宾客提供主动、周到的服务
• 确保达到月度、季度和年度销售目标
• 准备和执行行动计划,招揽团体、临时的宴会业务
• 设立限定因素、报价和协议价格,并用书面合同予以确认
• 参与酒店内部和贸易相关组织的贸易展览、会议和促销活动
• 使用相应的软件应用程序维护客户、联系人、活动和业务细节
• 与宴会部门和前厅密切合作,确保合同所有细节都已落实,宾客满意而归
• 根据需要准备每周、月度、季度和年度报告
• 平衡运营、管理和员工的需求
• 遵循部门政策和流程
• 遵循所有安全政策
• 上级主管安排的其它任务
Knowledge and Experience知识和经验
• Previous Sales experience required
• Computer literate in Microsoft Window applications andor relevant computer applications required
• University/College degree in a related discipline preferred
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• 要求具有销售经验
• 要求能熟练操作计算机尤其是微软应用程序和/或相关计算机应用程序
• 有相关领域的本科/大专学历者优先
• 需要出色的书面和口头沟通技能
• 出色的人际交往和问题处理能力
• 高度负责和可靠
• 能够将注意力集中于宾客的需求,在任何时候始终保持冷静和礼貌
• 要求具有销售经验
Your team and working environment:
Fairmont Chengdu, situated within the Palm Springs International Centre, is located in the heart of Tianfu New Area and Chengdu Hi-tech Zone and is adjacent to the Century City New International Convention & Exhibition Center, Global Center and the Tianfu Software Park. The hotel features 336 guest rooms, Willow Stream Spa, Gold Executive Floor, over 1,350 square meters of meeting facilities, and a collection of F&B concepts including an all-day-dining restaurant Spectrum, CUBE a three-floor concept - lounge, cocktail bar and restaurant, a signature Sichuan Chinese restaurant Chang Yi, and our feature restaurant MIKU occupying the top level of the hotel.
成都棕榈泉费尔蒙酒店坐落于棕榈泉国际中心,地处天府新区的核心区域及成都高新区,毗邻世纪城新国际会展中心,环球中心及天府软件园。
成都棕榈泉费尔蒙酒店设有336间酒店客房,蔚柳溪水疗中心,金尊行政楼层,超过1350平方米的会议及宴会设施,以及一系列的餐饮设施,包含全日制餐厅“食百绚” ,三层楼的酒廊、鸡尾酒吧及特色餐厅“Cube”,精品川菜中餐厅“尝艺”,以及位于酒店顶层的“觅”特色餐厅。
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
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