Housekeeping Coordinator客房部协调员

【职位描述】
Primary Responsibilities主要职责
• Assist in the administration of the Housekeeping operation
• Handle and coordinate phone calls from various departments and/or guests
• Maintain all records like rotas, weekly attendance sheet, overtime, extra points, sick forms, accident report.
• Assist with printing and scheduling of daily work reports
• Hourly tracking of room inventory and status
• Conduct key and radio/pager inventory 3 times daily
• Data entry and tracking of guest satisfaction scores/feedback
• Ensure confidentiality and security of guest rooms
• Attend to guest requests and handle guest complaints
• Organise any special arrangements ie; Flowers, extra amenities
• Prepare monthly list for guest supplies order. Receive and distribute on weekly shee
• Arrange baby sitting service for guests
• Liaise with Royal Service on Lost and Found issues
• 协助客房部的管理工作
• 处理和协调来自各个部门和/或客人的电话
• 维护所有记录，如轮班，每周考勤表，加班，额外加分，病假表格，事故报告
• 协助打印和安排日常工作报告
• 每小时跟踪房间库存和状态
• 每天盘点3次钥匙和传呼机
• 数据录入和跟踪客户满意度评分/反馈
• 确保客房的保密性和安全
• 处理客人的要求和安全
• 安排任何特别的安排，如：鲜花，额外的设施
• 每月为客人准备供应单，接收和分发
• 为客人安排保姆服务
• 在失物招领问题上与皇家服务部门保持联系
Knowledge and Experience知识和经验
• Has to be able to handle confidential information appropriately
• Ability to handle multiple tasks simultaneously
• Ability to prioritize responsibilities
• Ability to resolve situations involving guest challenges
• Excellent knowledge of Microsoft Word, Excel, Power point and Internet usage
• Must be fluent in Chinese
• English as a second language is an advantage.
• 必须能够妥善处理机密信息。
• 能够同时处理多个任务。
• 能够优先处理责任。
• 能够解决与客人有关的问题。
• 熟练使用Word，Excel，Power point和互联网。
• 中文流利。
• 英语作为第二语言是一个优势
Your team and working environment:
Fairmont Chengdu, situated within the Palm Springs International Centre, is located in the heart of Tianfu New Area and Chengdu Hi-tech Zone and is adjacent to the Century City New International Convention & Exhibition Center, Global Center and the Tianfu Software Park. The hotel features 336 guest rooms, Willow Stream Spa, Gold Executive Floor, over 1,350 square meters of meeting facilities, and a collection of F&B concepts including an all-day-dining restaurant Spectrum, CUBE a three-floor concept - lounge, cocktail bar and restaurant, a signature Sichuan Chinese restaurant Chang Yi, and our feature restaurant MIKU occupying the top level of the hotel.
成都棕榈泉费尔蒙酒店坐落于棕榈泉国际中心，地处天府新区的核心区域及成都高新区，毗邻世纪城新国际会展中心，环球中心及天府软件园。
成都棕榈泉费尔蒙酒店设有336间酒店客房，蔚柳溪水疗中心，金尊行政楼层，超过1350平方米的会议及宴会设施，以及一系列的餐饮设施，包含全日制餐厅“食百绚” ，三层楼的酒廊、鸡尾酒吧及特色餐厅“Cube”，精品川菜中餐厅“尝艺”，以及位于酒店顶层的“觅”特色餐厅。
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
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