Concierge礼宾员

Primary Responsibilities主要职责
Consistently provide professional, friendly and considerate service
• Assist guests in handling letters and mails and make any plans or arrangements for them
• Assist guests to make plans or arrangements during their stay
• Carefully provide guests with information about hotel facilities and provide relevant help
• Follow departmental policies, processes and service standards
• Follow all safety policies
• Other tasks assigned by superior Supervisor
• 始终如一地提供专业、友好和周到的服务
• 协助宾客处理信件和邮件，并为其制定所需的任何计划或安排
• 协助宾客制定住宿期间的计划或安排
• 悉心为客人提供有关酒店设施的信息，并提供相关帮助
• 遵循部门政策、流程和服务标准
• 遵循所有安全政策
• 上级主管安排的其它任务
Knowledge and Experience知识和经验
• Customer related experience is preferred
• Must have excellent guest service skills and proficient oral and written communication skills
• Proficient in computer operation, especially Microsoft applications is preferred
• Excellent interpersonal and problem solving skills
• Highly responsible and reliable
• Able to work well in a fast-paced and stressful environment
• Be able to coordinate work as a member of the team
• Be able to focus on the needs of guests and remain calm and polite at all times
• Customer related experience is preferred
• 有客户相关经验者优先
• 必须具备出色的宾客服务技能和熟练的口头及书面沟通技巧
• 能熟练操作计算机尤其是微软应用程序者优先
• 出色的人际交往和问题处理能力
• 高度负责和可靠
• 能够在节奏快、压力大的环境下出色地完成工作
• 能够作为团队的一员协调工作
• 能够将注意力集中于宾客的需求，在任何时候始终保持冷静和礼貌
Your team and working environment:
Fairmont Chengdu, situated within the Palm Springs International Centre, is located in the heart of Tianfu New Area and Chengdu Hi-tech Zone and is adjacent to the Century City New International Convention & Exhibition Center, Global Center and the Tianfu Software Park. The hotel features 336 guest rooms, Willow Stream Spa, Gold Executive Floor, over 1,350 square meters of meeting facilities, and a collection of F&B concepts including an all-day-dining restaurant Spectrum, CUBE a three-floor concept - lounge, cocktail bar and restaurant, a signature Sichuan Chinese restaurant Chang Yi, and our feature restaurant MIKU occupying the top level of the hotel.
成都棕榈泉费尔蒙酒店坐落于棕榈泉国际中心，地处天府新区的核心区域及成都高新区，毗邻世纪城新国际会展中心，环球中心及天府软件园。
成都棕榈泉费尔蒙酒店设有336间酒店客房，蔚柳溪水疗中心，金尊行政楼层，超过1350平方米的会议及宴会设施，以及一系列的餐饮设施，包含全日制餐厅“食百绚” ，三层楼的酒廊、鸡尾酒吧及特色餐厅“Cube”，精品川菜中餐厅“尝艺”，以及位于酒店顶层的“觅”特色餐厅。
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS