Executive Housekeeper行政管家

Primary Responsibilities主要职责：
• Ensure the highest standards of cleanliness expectations following the LQA audit guidelines in guest rooms, public spaces and back of house areas
• Ensure the highest standards of guest service expectations following the LQA audit guidelines
• Actively conduct room inspections and random LQA audits
• Responsible for annual budget and maintaining correct supply of inventory and order as necessary
• Supervise all aspects of Colleagues, including hiring, recognition, developing and progressive corrective action, etc.
• Control department labour cost and over time as directed by management
• Ensure that colleagues follow all safety practices and reporting procedures and responsible for taking necessary proactive steps to reduce/eliminate employee accidents
• Assist in the development of and adherence to all departmental emergency procedures
• Create and maintains good working relationships within the department and with other departments such that a high level of morale is sustained
• Demonstrate by personal example a philosophy of work and conduct consistent with the professionalism expected of management employees
• Follow up with external contracting companies as needed for pest control, window & parkade cleaning, etc.
• Oversee operation of Laundry and Uniform Room
• Coordinate preventative maintenance programs with the Director of Engineering and ensure timely inputting and follow up of maintenance requests
• Conduct regular Housekeeping Departmental Meetings to ensure ongoing communication of policies, procedures, special events, Hotel goals and Guest comments
• Ensure that all departmental reports and correspondence are completed punctually and accurately
• Maintain a positive can-do positive attitude that reflects the values of the company (Respect, Teamwork, Empowerment, Integrity)
• Accept responsibility for carrying out other management duties as requested by the General Manager and/or the Director of Operations
• Consistently offers professional, engaging and friendly service
• 始终提供专业、周到和友好的服务
• 保证确立并完成部门所有目标
• 严格按照LQA审核纲领保证高标准的客房、公区和后场清洁
• 严格按照LQA审核纲领保证高标准的对客服务
• 积极地开展客房内部检查以及随机LQA审核
• 对年度预算高度负责，保证维持良好的库存补给
• 管理员工多方面工作，包括雇佣、认可、发展以及指导
• 根据管理需求控制部门劳力成本和加班
• 保证员工遵守各项安全政策和报告程序并且有责任主动采取必要方法减少或避免工伤
• 协助增加并遵守部门所有应急操作步骤
• 建立并保持部门内部和部门之间良好的工作环境从而维持高水平的精神面貌
• 展现出个人良好的工作观念并与其他管理层保持一致的良好职业形象
• 积极跟进与外包公司针对于杀虫，窗户和停车场等的清洁工作
• 审查洗衣房和制服房的运营工作
• 与工程部总监协调预防维护工作，保证及时输入并跟进维修申请
• 定期开展客房部部门会议保证与员工持续交流政策、流程、特殊事件、酒店目标以及客人评价
• 保证所有部门报告和通讯及时准确地完成
• 保持乐观进取的态度从而反映出公司价值观（尊重他人、诚信为本、团队合作、施展空间）
• 负责任地接受开展其他由总经理或运营总监指派的管理工作
Knowledge and Experience知识和经验:
• Must be able to handle a multitude of tasks in an intense, ever changing environment
• Proven ability to successfully lead, train and motivate colleagues
• Minimum two years previous management experience in Housekeeping,
• Luxury Hotel Brand experience preferred
• Previous exposure to Front Office/Rooms Division an asset
• Must be highly organized, energetic and possess the ability to get the job done
• Strong administration, problem-solving and organizational skills are valuable for this important position
• Must be energetic, creative and thrive working under pressure
• 必须能够在紧张激烈和不断变化的环境里完成多项任务
• 卓越的领导、培训、激励员工的能力
• 至少两年客房部管理经验，奢华酒店品牌优先考虑
• 之前有接触过前厅或房务部运营
• 必须有组织地，活力地完成工作
• 优秀的管理能力，问题解决能力和组织能力是对这个职位尤为重要的
• 必须能够在压力下保持积极、有创造性和蒸蒸日上的工作
Your team and working environment:
Fairmont Chengdu, situated within the Palm Springs International Centre, is located in the heart of Tianfu New Area and Chengdu Hi-tech Zone and is adjacent to the Century City New International Convention & Exhibition Center, Global Center and the Tianfu Software Park. The hotel features 336 guest rooms, Willow Stream Spa, Gold Executive Floor, over 1,350 square meters of meeting facilities, and a collection of F&B concepts including an all-day-dining restaurant Spectrum, CUBE a three-floor concept - lounge, cocktail bar and restaurant, and our feature restaurant MIKU occupying the top level of the hotel.
成都棕榈泉费尔蒙酒店坐落于棕榈泉国际中心，地处天府新区的核心区域及成都高新区，毗邻世纪城新国际会展中心，环球中心及天府软件园。
成都棕榈泉费尔蒙酒店设有336间酒店客房，蔚柳溪水疗中心，金尊行政楼层，超过1350平方米的会议及宴会设施，以及一系列的餐饮设施，包含全日制餐厅“食百绚” ，三层楼的酒廊、鸡尾酒吧及特色餐厅“Cube”，以及位于酒店顶层的“觅”特色餐厅。
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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