总机文员

岗位职责：1. Receive all incoming calls in a courteous and friendly manner, responsible for accurate connection
礼貌和友好地接听所有的来电, 并负责准确的接转
2.Answer all calls in the manner specified by the P & P of Melia Jinan on a consistent basis
持续一贯地遵循济南绿地美利亚酒店的政策和程序，礼貌地接听电话
3.Answer guest’s inquires over the phone and follow up personally to resolve Guest request
接听客人的电话并亲自采取行动去完成客人的要求
4.You will not transfer any call from Guest Room to another Department or section.
回答客人的电话询问，不要将电话接转至有关部门
5.Rotating job responsibilities in other sections of the Front Services Department
承担其他部门的岗位职责
6.Responsible for booking and placing of guest long distance calls correctly
负责准确地预约和接通客人的长途电话
7.Responsible for placing of guests’ wake-up calls accurately and timely
负责准确及时的为客人提供叫醒服务
8.Perform personalized wake up call efficiently and consistently
执行个性化的叫醒服务 任职资格：1.College Degree or above
大学专科及以上学历2.Sweet & lovely voice, proper tone & speed.
甜美的音色，适当的语音语调和语速
3.Good English language skill and communication skill.
良好的英语能力以及沟通技巧
4.Other language skill also preferred.
同时掌握其它外语者优先考虑
5.Good Computer skill / office software
良好的电脑技巧 / 熟练使用办公室软件
6.Good English language skill and communication skill
良好的英语能力以及沟通技巧
7.Good Opera billing knowledge
良好的OPERA账务知识或概念