Bellman行李生

Report to Concierge Supervisor.
向礼宾部主管汇报工作。
Well versed on all Brand Standard requirements for Concierge and related areas.
熟知礼宾部及相关部门的品牌标准要求。
Be initiative to engage with the guest, build strong relationship with guest, respond to guests’ needs in time and resolve related problems.
主动的和客人情感交流，并与客人建立良好的关系，及时为客人的需求做出反应并解决相关问题。
Ensure stored luggage is kept safe and secure.
确保寄存行李的安全。
Direct responsibility for carrying the guest's luggage to / from the assigned room according to Brand Standards.
根据品牌标准协助客人的行李运送到/从指定房间。
Serving guests at hotel public area while providing the highest level of service in an efficient, courteous and professional manner by following Marriott Standards of aggressive hospitality and adhering to guidelines and procedures.
依据万豪殷勤待客的服务标准和工作指导在酒店公共区域向客人提供最高水准的、高效的、礼貌的、专业的服务。
Specific Duties 具体职责
Maintain post outside front doors at all times, greet guests with warm welcome.
在酒店门外保持良好的站姿和形态，热情的欢迎每一位客人。
Maintain a clear roadway directly in front of the hotel entrance, make sure every taxi plate has been record when guest get on/off.
维护酒店正门外的车道畅通，确保正确记录每一个乘坐出租车客人的车牌号。
Assist all guests arriving by car, taxi or limousine, opening the car door and helping to unload luggage. Extreme care and proper loading habits for protection of guest property should be taken when carts are in use.
协助到店客人开车门，从车辆后备箱卸行李。在使用行李车运送客人物品是要小心搬运和码放以确保客人的物品不被损坏。
Assist all guests in obtaining a taxi or limousine, assist with loading of luggage if necessary.
协助客人叫出租车或者订酒店车，如有需求，帮助客人搬运行李。
Maximizes every opportunity to increase hotel transportation revenue.
抓住一切机会最大化酒店车辆收入。
Keep driveway area under swept and clear at all times, keep ashtrays outside doors clean at all times.
保持酒店正门口车道清洁，正门外烟灰缸随时保持干净。
Ensure flags are raised each morning and lowered each evening, following proper flag etiquette during inclement weather.
确保早上准时升旗及傍晚降旗，按照国旗管理相关规定在恶劣天气情况下降下所有旗帜。
Provide directions, maps and other information as requested.
为客人指路，提供地图及酒店周围的信息，问讯服务。
Ensure the daily newspaper distribution are proper and timely.
确保每日适时分发报纸。
Assist guests with umbrella in and out of cars during inclement weather, including escorting guests to their parked vehicles.
在恶劣天气时为上下车的客人提供帮助，包括为客人打伞送客人到停车场上车。
Responsible for delivering luggage or items required by the guest to guest room or other locations on time.
确保客人的行李物品被及时准确的搬运到客人的房间或者其它地点。
Accept luggage that guest may wish to keep in storage, issues claim ticket and record in the record book accordingly.
接受客人要寄存的行李，交给客人行李寄存卡并相应地在记录本上登记。
Escort guest to the Front Desk and accompany to guest room after check-in, give guest an introduction to the facilities in guest room, e.g. air-conditioning control, light switches, safety box, TV, telephone, wardrobe, emergency plan & exits, etc.
带领客人到前台办理入住并在完成入住手续后陪同客人到房间，为住店客人介绍客房设施，例如：空调控制、电灯开关、保险箱、电视、电话、衣橱以及房间消防设施和安全通道位置。
Assist guests in and out of the elevator if necessary.
协助客人进出电梯如有需要。
Be very knowledgeable about the room and restaurants regarding their location, service and facilities operation hours in the hotel.
掌握酒店房间和各餐厅的位置、服务项目以及其他设施的营业时间等。
Always priority to recommend the hotel operating restaurants and other places of business in the hotel, introduce and offer the hotel relevant operating time and promotion content.
优先推荐本酒店经营的餐厅及其它营业场所，让客人熟悉有关营运时间和推广内容。
Have a solid understanding and able to give accurate directions to local attractions, restaurants. Being able to offer and arrange car rental, airline and train tickets, office services, beauty and barber services, baby sitting and arranging presents, repairs and shopping for the guests.
熟悉当地的旅游景点、餐厅信息。协助客人租车、预定飞机票火车票、提供办公室服务、提供美容理发店信息、照看小孩服务、安排礼物、修理物品以及提供商场购物的信息。
Forbid to solicit tips from guest. Must inform Concierge Supervisor when received guest entrust order, every activities are request to obtain the authorization.
禁止向客人索要小费。如果有接到客人的委托代办需求，必许马上要知会礼宾部主管，获得安排后方可办理。
Not allowed to provide any commodity for guest to make a personal profit.
不得私自提供任何商品给客人以获得个人盈利。
Ensure cleanliness and neatness of work area using free time for cleaning.
确保工作区域的清洁，并合理安排时间清洁工作区域。
Complete all required checklists per shift (e.g., daily checklist, valet list, check out log, etc.).
完成所有本班次礼宾部工作检查表（例如：每日工作检查表，行李房检查表，退房记录等等）。