宾客服务中心文员 Guest Service Officer – Guest Services

工作描述：Job Description:
1. 确保以礼貌、高效的方式处理所有来电。
Ensures all telephone calls are handled in a polite, efficient manner.
2. 根据部门程序，操作总机的控制台、呼叫系统和员工计算机系统。
Operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.
3. 确保具有高水平的酒店产品知识，以便在机会出现时，宣传/销售客房、餐厅及其它设施/活动。
To be knowledgeable and promotes/ upsells Rooms, Outlets and other facilities/ programmes whenever opportunities arises.
4. 全面了解酒店提供的所有服务。
Has a thorough understanding of all the services offered by the Hotel.
5. 熟悉城市的每个方面，以便礼貌并高效的满足客人需求。
Fully conversant in all aspects of the city in order that all guests’ queries can be handled efficiently and courteously.
6. 确保将所有预订、定单、申请准确及迅速地传送到有关部门。
Ensures that all reservations, orders, requests, etc. are accurately and quickly relayed to the department concerned.
任职资格：Qualification：
1. 文化程度：大专及以上。
Education background: junior college or above.
2. 语言要求：普通话 – 发音标准；有英语读写能力及阅读能力。
 Language：Good Mandarin pronunciation，Good English literacy and reading.
3. 较好的沟通能力，良好的计算机能力。
Good ability to communicate and good computer capacity.