前台接待 Host – Front Office

工作描述 Job Description:
1. 确保客人得到快速、高效、准确的入住登记和结账离店服务。
Ensures that guests receive a speedy and efficient check in/ out.
2. 确保将任何来自客人或其它部门的反馈及时并准确地汇报给前厅部经理及大堂副理。
Ensures the Front Office Manager or Duty Manager is kept fully aware of any relevant feedback from wither customers or other departments.
3. 确保将任何来自客人或其它部门的反馈及时并准确地汇报给前厅部经理及大堂副理。
Ensures the Front Office Manager or Duty Manager is kept fully aware of any relevant feedback from wither customers or other departments.
4. 必要时协助预订部的工作。
Assists with reservations whenever necessary.
5. 及时处理所有收到及发出的邮件、传真、速递物品及留言。
Handles incoming and outgoing mail, faxes, courier mail, and messages in a timely manner.
6. 通过每天将登记卡及餐厅账单存档，保持并检查所有架格。
Maintains and checks all racks by filing registration cards and Outlet checks on a daily basis.
7. 确保检查所有离店客人的账单并附上相关的账目单据。
Ensures all master folios due to depart have been checked out and have their respective backups attached.
任职资格 Qualification：
1. 文化程度：大专及以上。
Education background: junior college or above.
2. 语言要求：普通话 – 发音标准；有英语读写能力及阅读能力。
 Language：Good Mandarin pronunciation，Good English literacy and reading.
3. 较好的沟通能力，良好的计算机能力。
Good ability to communicate and good computer capacity.
4. 五官端正,形象气质佳。
Well – featured，Good image.