宴会服务经理

Directly responsible for the Meetings & Events & meeting room area, ensuring a smooth running, profitable operation within the framework of the Hotel. 
直接负责管理宴会厅和会议区域，确保运作的流畅， 以酒店的利益为前提运营。
Achieve departmental budget goals by maintaining profits through increased sales revenue and the efficient cost expenditure.
通过增加销售收入和有效的费用开支维持利润以完成部门的预算目标。
Accurately forecast business demands to ensure efficient staffing & food production.
正确预测商业需求以确保高效率的雇用同事及食品生产。
Finalize food, beverage, and meeting room set-up requirements with clients either in person or by phone.
通过亲自见面或电话联系与客人确认他们对食品、酒水和会议室安排的要求。
Upgrade and up-sell menus to achieve profit maximization.
提升销售以达到利润最大化。
Be aware of the forecast and budget and where we need to fill business into open times. Be profit minded.
知道预报和预算以便了解哪里我们还需要增加业绩。有盈利的概念。
Enforce all catering standard operating procedures.
执行所有宴会的标准操作程序。
Be prompt and accurate in completion of assigned projects.
及时并准确的完成被分配的工作任务。
Establish and maintain customer contact at all functions.
与所有宴会的客人建立并维持良好的关系。
Establish communication with the Events Operations Manager and Banquet Chef, supervisors, and all catering service colleagues.
与宴会营运经理、宴会总厨、领班及所有宴会服务员建立良好的沟通机制。
Call each contact after each function to insure satisfaction.
在每个宴会结束后主动与客人联系以确认客人满意度。
Trace files to insure proper finalization of program.
核查文件以确认最终合适的节目。
Proper credit checks to insure correct payment.
做适当的信用检查以确保正确的款项支付。
Responsible to maintain the overall welfare of our colleagues by providing them with the training & resources to take care of our guests.
为了让我们的同事能更好地为客人服务，为同事提供并维持全面的福利。
Responsible for hiring & initial training of all catering colleagues.
负责招聘同事并为所有同事做内部培训。
Ensure the efficient scheduling of management & colleagues.
保证管理层及同事的高效率性。
Responsible for the maintenance of discipline and a high level of morale among catering service colleagues.
负责维持同事的纪律和提高士气。
Responsible for the execution of all colleague reviews and appraisals in a professional and timely manner.
以专业的适时的方式为所有同事审查和评估。
Practice “Open Door” policy at all times.
任何时候都实施“开放”政策。
All details regulatory framework refer to colleague Handbook.
所有规章制度请参照员工手册。
Liaison with conventions and sales to ensure that the client’s requirements are satisfactorily met and if possible exceeded.
积极与会议主办方和销售部门沟通以确保客人的要求获得满足甚至超越客人的期望。
Liaison directly with convention and sales clients, once they are on site in order to ensure their predetermined requirements is met and coordinates any additional requirements.
直接与会议客户和销售人员联络一旦他们在时，以确保满足他们事先提出的要求和附加的要求。
Supervise the Meetings & Events colleague team to ensure maximum productivity and guest satisfaction is achieved.
管理监督宴会厅同事以确保生产力最大化和客人满意度达标。
Conduct timely effective staff briefings to ensure correct information is being passed through to service staff and that superior service standards are being maintained.
适时开展有效的同事会议以确保把正确的信息传递给服务人员，并维持优质服务的标准。
Conduct training classes for new serving and set-up equipment.
为新的服务方式和设施设备的摆设举办培训课程。
Brief Events supervisors on details for all scheduled functions.
为所有将举办的宴会、会议给主管们做细节简要的说明。