宾客服务主管 Guest Services Supervisor

·        Conducts shift briefings to ensure hotel activities and operational requirements are known
·        进行有效的交接班简报工作，以明确酒店活动和运营要求
·        Supervise front office operations during assigned shift including:
·        在当班期间监督前厅部运营情况，包括：
·        Maintenance of guest information
·        维护客户信息
·        Maintenance of information about local events
·        维护当地活动的信息
·        Compile occupancy statistics
·        统计入住情况
·        Supervise the use of he public address system
·        监督公共广播系统的使用
·        Supervise group bookings
·        监督团组预订情况
·        Assisting with serious complaints
·        协助解决严重投诉问题
·        Supervise cashiering activities during shift including:
·        在当班期间监督收银活动，包括：
·        Cash handling and banking procedure
·        现金处理和银行业务程序
·        Dealing with irregular payments
·        处理非法支付情况
·        Instructing staff in credit policies and facilities
·        就信用政策和设备对员工进行指导
·        Instructing staff in cash security procedures
·        就现金安全程序对员工进行指导
·        Carry out debtor control
·        实施应收帐款控制
·        Prepare reports
·        准备财务报告
·        Supervise the cashiering system
·        对收银系统实施监管
·        Works with Superior and Human Resources on manpower planning and management needs
·        与上级领导和人力资源部一起进行人力规划和管理需求。
·        Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
·        与上级领导和财务总监一起编制和管理部门预算。