预订文员

1. To handle and transfer all incoming calls according to the standards and procedures of the hotel
根据酒店的政策和标准处理所有来电
2. To handle inquiries by providing appropriate information
提供合适准确的信息
3. To assist in locating guests and employees when requested
根据需要帮助寻找客人或者员工
4. To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service
提供有效，友好，专注的服务，满足或超过客人的期望
5. To update teleguides in the hotel computer system (Opera)
更新Opera系统里的相关信息
6. Handles customer complaints if possible, or reports them to supervisors
处理客人投诉，必要时向主管汇报
7. Handles all reservation correspondence and inquiries quickly, efficiently and accurately
准确，快速，有效地处理所有预定要求
8. Ensures that all reservation details are accurately entered into the computer in a timely manner
确保所有预定信息能及时，准确地录入系统
9. Monitors hotel room inventory and maximising yield
监控房态情况，使入住率最大化
10. Maintains high standards for the Mystery Guest visits