餐饮服务员 Server

1. Perform table set-ups; check for cleanliness, neatness and agreement to departmental standards; Mention deficiencies to the superiors. 进行桌面摆台和清洁卫生以及整洁度是否和部门标准相一致。
2. Inspect all aspects of the restaurant environment ensuring compliance with standards of cleanliness and order. Mention any deficiencies to the superiors.进行餐厅的每个角落确保与部门标准相一致。
3. Review the reservation book for follow up on all special settings requests according to the guests’ requests.
查看预定本，预先准备好预定桌和所需的特殊用品。
4. Ensure that daily specials are mentioned to the guests. 确保对客人介绍了每日特色菜。
5. Maintain the pick-up station and side stations, ensuring agreement to standards of cleanliness, supply of stock and organization. 保持传菜台和工作台，确保与清洁标准相一致，补充和整理库存。
6. Assist in greeting and escorting guests to their tables according to departmental procedures, when needed. Ensure that tables are set to best service the guests.
根据部门标准协助咨客问候客人并将客人带到座位上, 确保餐桌处于最佳状态。
7. Anticipate guest’s needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Promote positive guest relations at all times.
预见客人的需求, 无论多忙和无论多晚对所有的客人的要求都要迅速的作出回应，与客人建立一个良好的关系.
8. Be familiar with all operation services/features and local attractions/activities to respond accurately to any guest inquiry. 熟悉所有酒店服务/特征和本地的观光景点以便可准确的回答客人的询问。
9. Report guest complaints to Superiors following the instant pacification procedures and ensuring guest satisfaction. Advise of the problem and if unable to solve the problem, ask for superior’s assistance.
向经理汇报投诉事宜，并按照规程马上处理相关事宜并确保客人满意。
10. Be aware of guest reactions and confer frequently with superior and other service staff to ensure guest satisfaction.
了解客人的反馈和意见并及时与员工进行沟通，确保客人的满意。
11. Check the status of own station (and other Servers if necessary) orders and ensure that they are delivered within designated timelines.
检查所有的点单（如果有必要包括其他领班的点单）并确保它们都根据部门要求在指定时间派送到了指定的地点。
12. Ensure that all tables are cleared and reset according to department procedures.
确保所有桌子按照部门计划整齐摆设。
13. Maintain cleanliness and working conditions of departmental equipment, supplies, and work areas.
检查和维护部门设备，供应品和工作区的清洁卫生和使用条件。