行政酒廊宾客关系专员 ECBC GRO

Responsibilities 
工作职责
The position of the Executive Club Guest Relation Officer is considered as the employee line level of Front Office. It provides spontaneous services and handles all guest services activities in the Executive Club in accordance with objectives, performance and Core Standard established by Four Seasons Hotels & Resorts.
Assist with guests of the exclusive Club Lounge with arrangements within and outside the hotel. Provide food and beverage service and set-up the service for the guests of the Club Lounge. Respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction.
行政楼层宾客关系员属于前厅部的一线员工，根据四季酒店的目标、绩效、核心标准，积极主动地提供服务来满足客人的各项需求。
为所有行政楼层的客人提供于酒店内外的餐饮和其他安排，并且有效地、礼貌地、专业地回答客人的问题，从而使客人的入住满意度达到最大化。
Preferred Qualification and Skills 
优先考虑的资格与技能
1.The certificate with emphasis in Executive Club & Business Center (with the education background of Hotel Management is preferred)；
2.Reading, writing and oral proficiency in Chinese and English Language；
3.Must be able to maintain Four Seasons Hotel standard of hospitality at all times；
4.Must be willing to perform shift work.
1.拥有从事行政楼层&商务中心的经验及资格证书（酒店管理教育背景优先）；
2.精通中英文的口语、阅读和写作；
3.能够始终保持四季酒店的服务标准；
4.愿意接受轮班。