夜班经理 Night Manager

Position Summary职位概述：
Assist the Manager in administration and management all Front Office operation to ensure profitability , control cost and quality standards to insure total guest satisfaction . To efficiently coordinate the day to day operation of the Welcome Desk and Guest Relations division and provide leadership at the frontline level.
协助部门经理工作，包括利润最大化，控制成本和服务质量， 确保顾客满意度，同时有效的协调及领导前台和宾客关系部每日的任务分配和运作。
Specific Job Knowledge, Skill and Ability 岗位要求：
Ability to read, write, speak and understand the English language to communicate effectively with guests and employees.
能有效的用英语沟通交流。
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.
擅长于处理宾客关系，能快速有效的应对各种问题。
Interpersonal skills to provide overall guest satisfaction.
以较强的人际交往能力提高客人满意度。
Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
优越的数据理解性，能对日常营运的数据给予合理恰当的解释。
Ability to work under pressure and deal with stressful situations during busy periods.
能在强压下胜任工作。