行政楼层接待 Executive Floor Service Agent

Greets and registers guests , providing prompt and courteous service .Check in / out of guests . Resolves guest challenges throughout their stay in our hotel .upgrades guests as required . Promotes hotel services .
热情友好的问候客人，确保提供高效一致的服务。对入住期间的各种需求和问题予以快速解决，销售酒店各项产品确保利润最大化。
Specific Job Knowledge, Skill and Ability工作技能技巧要求：
1. Considerable skill in the use of a calculator to perform moderately complex mathematical calculations without error .
能运用计算器材准确无误的进行各种数据运算。
2.Ensure that the various needs of guests staying on the executive floor are effectively met, provide catering services to guests, and assist the department manager in the daily reception and management of the executive lounge.
确保行政楼层客人入住期间的各项需求能有效满足，向客人提供餐饮服务，协助部门经理做好行政酒廊的日常接待及管理。
3. Ability to access and accurately input information using a moderately complex computer system .
熟练操作酒店电脑系统。
Required Qualifications必要的资历要求：
1. Ability to effectively deal with internal and external customers , some of whom will require high levels of patience , tact and diplomacy to defuse anger , collect accurate information and resolve conflicts .
擅长于处理宾客关系，能有效快速的应对处理各种问题。
2. Interpersonal skills to provide overall guest satisfaction.
以较强的人际交往能力提高客人满意度。
3. Ability to work under pressure and deal with stressful situations during busy periods.
能在强压下胜任工作。
PreferredQualifications更高的资历要求：
1. Candidates with relevant work experience are preferred.
相关工作经验者优先。