Front Desk Agent 前台接待

Primary Responsibilities 主要职责
· Ensure LQA standards are implemented and delivered to every guest.
· Implement up-selling and LCAH member enrollment, to maximize room revenue & guest loyalty.
· Honesty is a work basis, ensure implement on work with honesty all times.
· Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
· Ensures a high level of product knowledge of hotel and local area to provide an information service for guest.
· Completed the details of conference or group resumes are met.
· Ensure and maintain the PSB upload is accurately.
· Maintains information security standards compliance of Front Office at 100%.
· Implement all Front Desk Policies and Procedures are adhered.
· Ensure cleanliness and appearance of lobby and related areas.
· Implement the health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures.
· 在对客服务中遵守和执行LQA。
· 执行前台房间销售升级和雅高乐雅会会员招募计划，以最大化收益和客人忠实度。
· 以诚信为工作基本，在任何时候都需要诚实的执行酒店所有财务制度。
· 掌握酒店产品知识，确保贵宾及活动信息的时效性和准确性。
· 掌握酒店产品和当地情况的高度了解，以便为客人提供信息咨询服务。
· 完成团队接待，检查团队操作的细节需要达到客人要求。
· 掌握和保证前台外事传输的正确性。
· 确保所有信息安全标准都被百分之百的执行。
· 严格执行前台各项政策与程序。
· 保持大堂及相关区域的清洁和外观符合品牌标准。
· 执行健康与安全政策，以确保安全的工作环境；同时熟悉了解安全及紧急程序。
Knowledge and Experience 知识和经验
· Diploma or Degree preferably in hospitality or related field.
· Minimum One (1) years relevant experience in a similar position in a renowned international hotel brand.
· PMS and Office software knowledge.
· Excellent oral and written skills in Mandarin and English.
· Diploma or Degree preferably in hospitality or related field.
· Minimum One (1) years relevant experience in a similar position in a renowned international hotel brand.
· PMS and Office software knowledge.
· Excellent oral and written skills in Mandarin and English.
· 酒店管理或相关专业的本科或专科学历。
· 在知名国际酒店内从事至少一年类似岗位的经验。
· 熟悉并掌握Opera酒店管理系统和各类办公软件。
· 优秀的中英文听说读写能力。